Deputy General Manager

2 weeks ago

Canterbury, United Kingdom Holroyd Howe Full time
Job Description

Key Responsibilities:

  • To brief the bar & waiting team on all aspects of the business and to oversee the running of the restaurant and bar in the absence of the General manager.
  • You will ensure efficient and cost effective management of the business with regards, staff, stock and equipment
  • To support the development of the operations waiting team, making sure that they adhere to standards set out
  • To ensure that all legislative and Government guidelines are adhered to, including (but not exclusively) The Food Safety Act, Health and Safety at Work Act, the COSHH regulations, GDPR etc. within the areas of responsibility. 
  • To train or provide training to the staff so as to ensure they operate in accordance with the department standards including any casual labour that may be required. To conduct training in line with the operations departments training calendar and the training matrix. Including conducting Training Tuesdays.  
  • Implementation of the staff induction and mandatory training within the first three months of employment and monitoring of staff performance during probation. 
  • To monitor on a daily basis the standards achieved in your department, to deliver exceptional customer service and levels of attention to detail and report any areas of concerns to the events manager.
  • To ensure the department/team are in compliance with cash handling and cashing up procedures and that any discrepancies are reported immediately to your line manager.

Qualifications

  • You thrive on getting the best out of people and maximising commercial opportunities
  • You draw satisfaction from managing, training and supporting a team
  • You provide a professional catering service, ensuring that company standards are maintained and that Client expectations are met
  • Have experience in a Deputy Manager role in restaurants or hospitality
  • Good understanding of report writing and financial management.
  • Possess excellent supervisory and communication skills
  • Good delegation and influencing skills
  • Able to demonstrate your analytical approach to problem solving
  • Have the ability to display a real passion for food and customer service


Additional Information

  • Free meals whilst at work
  • Career development opportunities
  • HIT Apprenticeships for all experience levels
  • Reward & recognition schemes
  • People awards to celebrate our employees
  • Work/life balance
  • Employee Benefits Platform
  • Employee Assistance Program
  • Recommend a friend scheme
  • Company sick pay scheme
  • Prestigious working environments
  • Team events scheduled throughout the year
  • 28 Holiday days inclusive of bank holidays
  • Pension scheme
  • Competitive salary

We invest in the training and development of our teams to give them the appropriate skills necessary to thrive in their job roles. We have outstanding teams of experienced professionals who tailor our catering service provision specifically to suit children, of all ages, meeting the bespoke requirements of our clients.

“Holroyd Howe is an equal opportunity employer. We are committed to safeguarding and promoting the welfare of children and expect all employees to share this commitment. All roles within Holroyd Howe are regarded as regulated activity and therefore we require an Enhanced DBS which includes a Barred List Check for all successful applicants. We will also require shortlisted applicants to provide appropriate information regarding their criminal offences.”

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