Visitor Experience Host

1 month ago


Windsor, United Kingdom The Crown Estate Full time

Advert close date: Friday 15th November 2024

Job summary: This role acts as an ambassador for Windsor Great Park (WGP) providing exceptional customer service, welcoming and connecting with visitors to ensure they get the most out of their visit.

Key responsibilities:

  • Offer an engaging and friendly welcome to visitors;
  • Play your part to ensure the area is an inviting and safe place for our visitors. This includes tasks such as litter picking, checking the toilets and emptying bins;
  • Provide our visitors with accurate information about WGP, including information on park regulations and share your knowledge to enable them to enjoy their visit;
  • Promote our membership offering, taking every opportunity to communicate the benefits and value of the scheme to visitors;
  • Liaise with the catering team to ensure your visitors have a good catering experience and, as required, to resolve customer issues;
  • Respond promptly to car park machine issues and escalate as required and assist in the maintenance of all car parking equipment and machinery;
  • Inform, without delay our third party suppliers of maintenance or operational issues of the car parking equipment to minimise equipment downtime;
  • Undertake weekly maintenance systems checks on all car parking equipment, including all pay on foot machines and car park barriers;
  • Open and close the car parks in line with operating procedures;
  • Respond to and deal with visitor feedback, ensuring complaints are handled satisfactorily;
  • Conduct all duties in a professional and safe manner with due reference to relevant risk assessments and safe systems of work. Ensure all health and safety checklists are completed in line with Crown Estate policies and procedures;
  • Ensure all incidents/accidents are reported promptly in line with Crown Estate procedure;
  • Administer first aid;
  • Contribute to improvements in customer service, membership, retail and catering sales or visitor operations in general;
  • Assisting with additional duties to support events and special promotions.
  • Ensure adherence to Crown Estate policies and procedures, uniform, lost property etc.

Skills and experience required:

  • Enthusiastic about WGP with an interest in its history and what it has to offer to visitors;
  • Highly customer oriented with the ability to exercise tact and diplomacy;
  • A good communicator, confident, friendly, approachable with the ability to engage with a wide variety of people;
  • Calm and assertive;
  • Be willing to have a flexible and versatile approach to provide support wherever and whenever needed;
  • First Aid trained to the required level;
  • A team player;
  • IT skills and comfortable in dealing with car park systems issues;
  • Anticipates problems and identifies solutions.
  • Driving licence.

This is a casual position, with availability for weekends and school holidays.

We are a proud disability confident employer and operate the offer of interview scheme Disability Confident employer scheme - GOV.UK (www.gov.uk).

We are happy to offer alternative application methods or formats and can be flexible on our process to enable you to have the best opportunity.

If you have any questions about our recruitment process or would like to talk about adjustments, please contact us on careers@thecrownestate.co.uk.



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