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Apprentice Engineer

2 months ago

ShorehambySea, United Kingdom Focus Group Full time

Job Title - Apprentice Engineer

Reports to - Remote Engineering Manager

Department - Engineering

Salary - £21,200

Location - Shoreham by Sea

Established in 2003, Focus Group is proud to be one of the UK’s fastest growing independent providers of essential business technology, providing digital workplace solutions to over 30,000 customers across the UK. From our small but ambitious beginnings, we have grown into a nationwide company with over 1000 employees across 16 offices and have recently joined the ranks of Britain’s private company ‘unicorns’ after securing a new $1bn valuation. Our recent investment from PE backers, Hg, will support Focus Group’s organic growth plan, M&A ambitions and product development initiatives, enhancing our ability to deliver innovative solutions to businesses of every size, shape and sector.

We are now recruiting for an Apprentice Engineer.

The exciting role of an Apprentice Engineer is to work as part of a team to prebuild, configure and supply remotely delivered IT and Telephony solutions to customers and Field Engineers.

Principal Responsibilities

• Support the pre-configuration of IT and Telephony solutions to pre-defined customer requirements for remote and field installations.

• Assist with remote solution surveys to aid our customers with the successful implementation of their new solution.

• Configure software and hardware to a pre-defined or bespoke configuration to ensure the customer requirements are fulfilled ready for their new service.

• Control the configuration of networking peripherals to include routers, firewalls, WIFI access points, data switches and hosted networking management tools to provide new services to new and existing clients.

• Develop skills to quality check all configuration and hardware requests through a sign off and dispatch service to ensure a fully working service to all our customers.

• Provide technical remote installation assistance to our customers to help them to connect their solution and ensure all services function as expected.

Requirements

• Strong attention to detail.

• Customer service focused with an excellent telephone manner.

• The ability to manage your own workload and work to customer deadline.

• A strong desire to learn new skills.

• An ability to deliver clear and articulate information to customers and colleagues adjusting language and detail to suit the audience, whether it is verbal or written.

Don't let the requirements hold you back We value passion, potential, and a willingness to learn just as much as experience. We're a fast-paced and growing environment, and if you're excited about business development and helping companies succeed with technology, we encourage you to apply - even if you don't tick every box.

Benefits:

  • Regular socials in a welcoming, inclusive environment
  • Lucrative bonus and incentive schemes.
  • Pension & Benefits Platform with Exclusive Discounts

At Focus Group you can be proud of what you do, how you do it and feel a true part of the team. We work hard to create an inclusive, collaborative and rewarding environment where you are inspired to achieve brilliant things and really make a difference to the future of our business.

We’re proud to have built an outstanding place to work where people thrive and are recognised for their achievements. We’re delighted to have been named one of the UK’s best 100 Companies to Work for 2021 and a British Private Equity & Venture Capital Association (BVCA) 2023 Vision Award Winner for London & South East for our commitment to culture and ESG.

We welcome all applications and if you struggle to apply online, please contact us for a chat, or email us directly. We can make any reasonable adjustments to the working environment to ensure all employees are included and can work safely in our offices.

Benefits

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