Volunteering Services Manager
3 months ago
Job summary
To oversee and be responsible and accountable for the provision and management of voluntary services throughout Lincolnshire Community Health Services NHS Trust (LCHS), within established budgetary guidelines, and in accordance with Trust policies and procedures.
Main duties of the job
To promote and support effective and appropriate use of volunteers to improve patient and public engagement, experience, and involvement in LCHS and aligned to the Group Model strategic aims and objectives.
To grow and develop the LCHS Volunteering Services Programme to increase uptake of volunteering and ensure safe, standards of practice in volunteer management across LCHS.
To ensure that the safety of volunteers, patients, carers, visitors, and staff is not compromised by the use of volunteers.
About us
Lincolnshire Community Health Services NHS Trust is in the top 25 per cent of all community trusts for overall staff engagement in the 2021 NHS National Staff Survey.
At LCHS, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in LCHS' workforce.
LCHS recognises the increasing demand for more flexibility in working practices in order to accommodate the personal goals and commitments that employees experience at different stages during their working lives. Flexible working opportunities such as part-time working, compressed hours, job shares, and hybrid working models can help staff to balance their personal and work commitments. Arrangements can be put in place if it can be shown that the needs of the individual can be balanced with those of the service and the impact on other team members, enabling the Trust to recruit and retain skilled staff, raise staff morale, reduce absenteeism and respond to changing service needs more effectively.
We are an ambassador of a learning culture that will support the right individual to progress in their chosen career through an 'earn while you learn' apprenticeship programme. Visit our Learning and Development page to find out more
Job description
Job responsibilities
To promote the LCHS Way and to act as a role model.
To lead an approach that has patients and the public/ customer/ service user/carer focus at its very heart.
Lead the joint development with HR of recruitment, screening, placement, and retention of inclusive volunteers and ensure remuneration of out-of-pocket expenses in accordance with Trust policies and procedures.
Develop, with LCHS colleagues, an induction and ongoing training and support programme for LCHS volunteers in their areas of work, ensuring the appropriate mandatory training is completed. Maintain accurate training records including details of placement area programmes.
To develop and lead the production of volunteering training, recruitment, status reports and relevant reporting to groups andcommittees, reviews of the impact of volunteers in the relevant service areas and ensure Trust learning from experiences within LCHS and across the Lincolnshire System.
Lead the development of volunteering recruitment campaigns, publicity information, supported by the Comms and HR teams.
Encourage active interest in voluntary work within the Trust and across Lincolnshire, ensuring that opportunities are available for all, reflecting the diverse local community.
Develop, implement, review and update policies and procedures relating to Volunteering Services.
Jointly lead, with services and corporate teams, on the identification and development of new and inclusive volunteering opportunities, the appropriate communication and promotion of these, in response to local and national priorities and policy.
Advise and guide LCHS staff on volunteering roles with teams and directorates and work with colleagues to develop services which volunteers may provide, for example of appropriate role descriptions, risk assessments, competence checks etc
Liaise with teams and directorates to ensure volunteering activities are effective and alongside services, teams, and directorates to ensure mentoring and support is in place for volunteers in their roles. To ensure hours worked within placements are appropriate and that volunteers operate within agreed boundaries.
Working with Services and HR to match volunteers to placements, oversee placements of volunteers in those services and ensure that each service where volunteers are placed provide the necessary orientation, checks, personal protective equipment (PPE), mentoring, supervision, remuneration of out-of-pocket expenses and support to volunteers.
Regularly review volunteer placements with the service where placed/ with their mentor to ensure any changes needing to be made are actioned in a timely way.Support services to resolve any issues that arise relating to volunteering services.
Liaise with Stakeholder Engagement Manager to organise appropriate recognition for volunteers and the services they with external partners across Lincolnshire to jointly support,promote and further volunteering and opportunities in Lincolnshire.
Develop links with local, regional, and national volunteering networks to ensure LCHS is connected and responsive to changes and good practice.Regularly review effectiveness of volunteering services through audits, surveys, interviews of volunteers, staff, patients and members of the public who have interacted with LCHS volunteering services.
Anticipate and resolve any queries or issues that arise with the volunteer workforce/ placement areas, encourage volunteers and where necessary support a positive exit from volunteering suggest alternative volunteering opportunities.
Grow and develop the LCHS Volunteering Services Programme to increase in take up of volunteering.
The Stakeholder Engagement Manager will agree personal objectives. This will form part of the annual review process.
Lincolnshire Community Healthcare Service requires all staff to safeguard children, young people and adults. All staff are required to access the organisational policies, also the Local Safeguarding Children Board and the Local Safeguarding Adults Board policies and procedures that underpin the safeguarding agenda. The safeguarding policies to be followed are found at and .
LCHS policies, procedures and guideline - It is a condition employment that employees are expected to adhere to our policies, procedures and guidelines. These can all be found on the Trusts website.
Person Specification
Essential
Essential
Registered Health or Social Care Professional Specialist knowledge across the range of work procedures and practices related to volunteering in Health and/or Social Care underpinned by theoretical knowledge and relevant practical experience. Knowledge of voluntary services and relevant legislation to degree or equivalent level plus management knowledge and experience Experience in successful project management with experience of measuring and evaluating impact. Excellent interpersonal, organisational, and influencing skills with the ability to work with multiple stakeholders at all levels including staff, volunteers, members of the public and patient.
Desirable
Previous NHS Experience Evidence of recent continuing professional development in a related field of practice Problem-solving approach, creative and innovative. Knowledge, understanding, involvement in research and development-
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