Urgent Help Service

3 weeks ago

Haywards Heath, United Kingdom Sussex Partnership NHS Foundation Trust Full time

Job summary

For those candidates requiring a VISA to work in the UK, please be aware that significant knowledge and experience of at least 2 years, (preferably within the NHS) is required to meet the pay threshold for a Health and Care Visa.

Please do not apply if you are unable to meet these criteria.

**Previous applicants need not apply**

Do you like working as part of a team? Every working day being different. Thrive when being challenged and supported to be your best, we have just the opportunity

As a Community Support Worker, you will be a key member of our multi-disciplinary Crisis Team, focused on preventing hospital admissions and facilitating supported discharges from the hospital.

You'll be working in a community mental health setting, evaluating and communicating clinical information with a range of teams and the Trust to ensure patient-centred care is provided at all times. The role will include direct and indirect care to service users, under minimal supervision and as directed by the Crisis Team Shift Coordinator, qualified staff and/or Team Leader.

This role offers you the opportunity to work autonomously in the community, offering face to face visits to young people across East and West Sussex and will be a key player in service development as we review and expand our service.

Apply today and become part of a team of like-minded individuals who are passionate about making a difference

Main duties of the job

Your role as a Community Support Worker will include assisting in reviews of service users in the community, contributing to the assessment of their needs, and ensuring care plans are fully implemented.

You'll also provide comprehensive and efficient support to the clinicians and multi-disciplinary team, which will include updating records, discharge summaries, dealing with telephone enquiries, and initiating and sending out routine correspondence.

You'll also be responsible for handling service user information in a confidential manner, in line with relevant policies. Additionally, you'll assist with the preparation and delivery of workshop materials, under the guidance of the clinical team.

The ability to travel is essential as the role is Sussex wide.

About us

We provide mental health and learning disability care for children, young people and adults across Sussex and for children and young people in Hampshire.

Working in Sussex:

With a blend of picturesque villages and seaside towns there's always new experiences to be enjoyed Embrace the city life with great access to visit Brighton and London Easy access to Gatwick and Heathrow and excellent railway links across the UK

We'd love you to join our organisation that is rated good overall and outstanding for caring by theCQC. Our staff agree, with 82% of people in our recent staff survey telling us that they recognise that care for patients is our top priority.

Other key staff survey results include:

70% highlighting flexible working opportunities as a key point for satisfaction at work 79% reporting feeling able to make suggestions to improve the work within their team

See the attached Partnership Perks document for details about our benefits package.

Flexible Working: We encourage flexible working. We know that a positive work/life balance brings about huge health-related benefits, which has a positive impact on the care we provide. Please speak to us about flexible working, for example, home-working, part time hours, flexible start/finish times or anything else. If it works for you and works for the role, we'll do our best to make it happen.

Job description

Job responsibilities

In order to be a successful Community Support Worker in our team, you must:

Have experience working with children and young people Be able to analyse and communicate complex information verbally and in writing Be able to prioritise workload according to young people's changing needs and the priorities of the team Be familiar with different IT systems

It would be advantageous if you have:

Emotional first aid or other emotional well-being basic training or understanding

See attached Job Description and Person Specification for full details.

Full and part-time hours may be available.

See attached Job Description and Person Specification for full details.

Person Specification

Criteria

Essential

Experience working with children and young people Experience of analysing and communicating complex information verbally and in writing Able to establish and maintain empathic, supportive relationships with young people/families/carers in significant distress or who are cognitively impaired, as well as their families and carers. Ability to deal sensitively with staff and young people/families/carers in person and on the telephone. Ability to communicate effectively. Able to receive, understand and communicate confidential client information of a sensitive and often complex nature, including discussing care with family members/carers within boundaries of confidentiality. Able to communicate in a sensitive and reassuring manner, with empathy, and where appropriate reassurance. Able to make good use of clinical supervision in a group and/or individual format Awareness of the importance of confidentiality - ability to work within appropriate boundaries. Ability to use good judgement skills when dealing with service users/carers enquiries and problems Able to prioritise workload according to young peoples' changing needs and the priorities of the team Ability to work collaboratively within a team. Familiar with different IT systems Able to deal with a range of young people presenting with mental health difficulties, their supporters and the clinical team on a daily basis. Able to concentrate on specific activities for up to an hour at a time. Able to deal with conflicting demands in an unpredictable work pattern. Able to work flexibly and adapt to each person as appropriate to their needs in a variety of settings. You will be flexible with office-based working with a Team of skilled professionals or working remotely using technology to communicate with others Ability to travel long distances Ability to demonstrate respect, empathy and dignity towards Service Users Commitment to team working and ability to work successfully in a team Ability to travel across sites in good time Punctual and flexible across hours of work when required

Desirable

Emotional first aid or other emotional well-being basic training or understanding Experience of working with children and young people with mental health needs in a paid or voluntary capacity Experience working as part of a team Experience of being supervised Liaise with other teams and services including external agencies as required for the wellbeing of service users. Able to contribute to risk assessments, drawing on complex and multiple sources of information, once trained and under clinical supervision Able to analyse and formulate multiple sources of information to contribute to the team's understanding of young peoples difficulties and development of a multi-disciplinary care plan Able to deal directly with distressing or emotional circumstances when they arise.

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