General Manager

2 months ago

Blackburn, United Kingdom Hampton By Hilton Blackburn Full time

This stylish hotel is off the M65, ideally located on the border of Hyndburn and Blackburn located within the Frontier Retail Park. Local attractions such as Blackburn's historic cathedral, the Blackburn Museum & Art Gallery, King George's Hall, and Blackburn Empire Theatre are only a 10-minute drive away.

The hotel encompasses 150 bedrooms and has substantial parking available for big group bookings. The hotel has a friendly, upbeat, comfortable feel and embodies Hampton's culture of Hamptonality perfectly. Our team will welcome you with a bright smile and are multiskilled to support you on both the reception desk as well as in our lounge, bar, and during breakfast. There is a spacious lounge area where guests can enjoy a relaxing drink and some food, or they may choose to take advantage of the onsite gym. The spacious and friendly lounge area is the perfect setting to meet with your family, and friends, or to organise a small meeting with a client or colleagues.

What we're looking for:

We are in search of an exceptional General Manager to spearhead our team at the hotel. We desire a leader with an unwavering passion for the hotel's success, someone who thrives on precision and meticulous attention to detail. Your primary focus will be on steering the hotel and team towards peak efficiency, ensuring that every aspect operates seamlessly and upholds the highest standards of excellence.

  • Must embody leaf
    HOSPITALITY’s core attributes of having integrity, being human and being
    transparent.
  • An excellent communicator, with the ability to inspire, lead, captivate and
    motivate a team. High level of emotional intelligence.
  • An ambitious leader able to
    visualise the business advancing and strategic enough to move the hotel
    forward in line with the ever-evolving hospitality industry.
  • A GM that balances being
    visible and present within the business, whilst equally working strategically
    on the commercial success of the business.


Generally speaking, this is a traditional General Manager’s position,
reporting into the Chief Operating Officer. You will attend monthly business
reviews to present the hotel’s performance to key stakeholders. You will have
a management team reporting directly into you and will be a natural leader
with the ability to develop your team professionally.  

Join a dynamic, progressive company where you can develop your career and grow alongside us as we expand and evolve.



Example key responsibilities:



  • Driver of regular key meetings within the
    hotel. Such as business reviews, commercial and Town Hall meetings.
  • Line Management and support for hotel’s
    management team. Ongoing mentorship, development, and support for the team.
  • Presence on the floor at key times to
    oversee and observe service.
  • Present to Directors at monthly business
    review meetings. Ensure the Deputy Manager is well equipped to support in this where
    needed.
  • Commercial leader with the ability to
    generate new ideas and routes to market. Exploration and encouragement of
    ideas and suggestions by the team.
  • Working closely with your team to ensure
    accurate financial reporting and management, such as forecasting and
    monitoring cash flow etc.
  • Constant mentorship and coaching with the
    hotel team members. Working to develop their skillset and independence. Providing
    feedback and retraining where needed.
  • Gaining support from the cluster and group
    teams when expertise is needed.
  • Presence within the community and connecting the hotel to its local roots.
  • Drive a culture of cost awareness and consciousness across the hotel.
  • In addition, this role will naturally take a review and ensure all opportunities to maximise profitability are being explored.


Skills and Experience:




  • at least 2+ years previous Hotel General Manager experience.
  • Ideally the candidate is from a
    branded hotel or hospitality environment.
  • Passionate about guests and
    people centred environment.
  • Management experience is essential.
  • The
    confidence and ability to challenge the status quo.
  • Ideally worked within a multi-layered stakeholder environment (brand, owners, management).
  • Excellent commercial awareness and ability to
    lead, coach and develop the team.
  • Sound health and safety knowledge and awareness.
  • Strong financial accumen.
  • Flexible availability, willing to work weekends and present during key periods.
  • Natural company ambassador. Someone that is present within the local community. An excellent networker.

What you'll get in return:




  • Exclusive Team Member discounted stays
    and 50% off F&B across the leaf HOSPITALITY portfolio
  • Continuous learning & development
    opportunities 
  • Free access to 24/7 employee assistance
    program 
  • Team member of the month - £100 and Team
    member of the year - £500
  • Competitive
    pay and package including bonus scheme
  • Additional
    annual leave and family leave
  • Additional
    pension contribution


 This hotel is managed by Leaf Hospitality, one of the UK’s leading hotel management companies, driven by a single core value: excellence. We partner with both branded and independent hotels, with a vision to lead the market by ensuring every team member contributes to delivering outstanding service to our guests, owners, and colleagues.  



#BeExcellent #BeHuman #HaveIntegrity
#BeEntrepreneurial

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