Team Leader

3 weeks ago

Norfolk, United Kingdom Citizens Advice Full time

Location: The role is homebased with regular travel across Norfolk, Suffolk and Cambridgeshire. To ensure the requirements of the role can be achieved with a reasonable distance to travel, you will live in or around the areas that you will be covering.

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward whoever they are, and whatever their problem.

Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives from debt to evictions to trouble at work and you can be key to them getting the support they need in the quickest, easiest, and most effective way.

About us
The Witness Service has over 260 staff and 3000 volunteers and offers free, independent, impartial and confidential support and information to 15,000 witnesses each month to give evidence in every criminal court in England and Wales.

Last year, Citizens Advice helped 2.6 million people face-to-face, by phone, email and webchat, and we received 25 million visits to our digital advice content. We solve 7 in 10 clients' problems, and 4 in 5 tell us that advice improved their lives.

The Role

As Team Leader (Outreach Services) you will be in a crucial role, responsible for the delivery of a pre-trial Outreach Support Service to Vulnerable and Intimidated Witnesses in a defined geographical area.

You will manage, motivate and develop a team of volunteers who support vulnerable witnesses in their journey through the criminal justice system.

You will also develop and maintain key local stakeholder relationships with a view to enhancing partnership working, and service delivery standards and effectiveness.

Who we are looking for

Are you an experienced manager of staff or volunteers looking for a new opportunity?

Are you a great manager of people, who is passionate about supporting vulnerable individuals?

We are looking for someone who is a great motivator who thrives on leading teams to deliver positive outcomes. Someone with excellent management and communication skills, who can adapt to and manage change. Experience of working to agreed targets is essential for this role along with working to tight deadlines.

We look for people to help us improve and transform our organisation. We can offer you the opportunity to make a genuine impact and create lasting change within an organisation that makes a difference in the lives of millions of people every year.

This post is subject to enhanced vetting and barring check. Some roles may require a Counter Terrorist Check.

If you would like to apply for the role please demonstrate the following criteria in your cv and cover letter:

1. Proven experience of effectively managing and developing performance of a team of volunteers and/or staff, including recruitment, and supporting staff and/or volunteers in dealing with difficult situations.

2. Proven experience of monitoring and maintaining service delivery of a team against agreed targets, identifying opportunities for improvement and implementing change to achieve this improvement, through effective strategic planning

3. Evidence of having built and developed effective and beneficial working relationships with external and internal stakeholders.

The National Citizens Advice Operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.

Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.

Equity, Diversity and Inclusion (EDI) is of strategic importance within the organisation and recognised as integral to all we do as a service. Central to pursuing our EDI mission is building diverse and inclusive teams in which everyone has a sense of belonging. We believe inclusion is a social justice issue - a principle that underpins all our EDI work. To that end, we particularly welcome applications from people we would like to see better represented in our organisation and sector - people of colour, LGBTQ+ people and disabled people. We follow the social model of disability. We will offer an interview to disabled candidates who indicate they wish their application to be considered under our Disability Confident Interview Commitment where they meet our selection criteria in their application. Some of our roles attract a high volume of applications and in some circumstances where it is not practicable or appropriate, we may limit the number of interviews offered to disabled and non-disabled candidates. We will provide reasonable adjustments as needed.

Citizens Advice seeks to redeploy internal staff who are at risk or under notice of redundancy and will prioritise them in the recruitment process where necessary. If you have been confirmed as at risk or under notice of redundancy please ensure you indicate this in the at-risk box in your application.

Please note, in the event of a high number of applications, we reserve the right to close the application early.

This vacancy closes at 23.59 on the closing date.

For more information about the organisation, our values and benefits please see the following link - Information, values and benefits

Need help with your application, see our useful how to guides on the following page - Guidance notes for applicants

  • Production Team Leader

    1 month ago

    Harleston, Norfolk, United Kingdom Hales Jobs Full time

    Hales Group have a fantastic opportunity has arisen for a Team Leader to join our Manufacturing client at their site in Harleston.The purpose of the Team Leader role is to ensure that as part of production, you lead your team through all aspects to keep production running smoothly. As a Team Leader you will have previous manufacturing Team Leader experience,...

  • Wellbeing Team Leader

    6 months ago

    Norfolk, United Kingdom Norfolk and Suffolk NHS Foundation Trust Full time

    We are looking for passionate, motivated, and inspirational leaders to work within our Operational Leadership Teams in Suffolk. This position provides an exciting opportunity for an experienced individual with strong clinical background in mental health and a good understanding of the challenges of working as a Psychological Wellbeing Practitioner,...

  • Warehouse Team Leader

    4 weeks ago

    Attleborough, Norfolk, United Kingdom ISQ Recruitment Full time

    Warehouse Team Leader Salary: From £25,000 per annum, DOELocation: NorfolkEmployment Type: Full-Time, PermanentWorking Hours: Monday to Friday, 37.5 hours per weekISQ Recruitment is delighted to be recruiting for a Warehouse Team Leader on behalf of a leading client based in Norfolk. This is a fantastic opportunity to join a dynamic team and take on a...

  • Warehouse Team Leader

    3 weeks ago

    Attleborough, Norfolk, United Kingdom ISQ Recruitment ltd Full time

    Warehouse Team Leader Salary: From £25,000 per annum, DOELocation: NorfolkEmployment Type: Full-Time, PermanentWorking Hours: Monday to Friday, 37.5 hours per weekISQ Recruitment is delighted to be recruiting for a Warehouse Team Leader on behalf of a leading client based in Norfolk. This is a fantastic opportunity to join a dynamic team and take on a...

  • Client Accounts Team Leader

    6 months ago

    Norfolk, United Kingdom JLL Full time

    JLL supports the Whole You, personally and professionally. We are looking for a Client Accounts Team Leader within our Client Accounts division in Norwich. What this job involves Team Development Assist the client accounts manager in the recruitment, training, retention and motivation of the team, in order to develop commitment and drive high...

  • F&B Team Leader

    2 months ago

    Norfolk, United Kingdom Surya Hotels Full time

    This is a great opportunity to take on the next steps in your hospitality career and lead a Food & Beverage team at Duke's Head Hotel, part of Surya Hotels, reporting to & working with the hotels' management team to maximise guest experience.  In a new era in hospitality, make your mark and really drive it forwards, embracing our ‘Ownership with...

  • Wellbeing Team Leader

    6 months ago

    Norfolk, United Kingdom Norfolk & Suffolk Foundation Trust Full time

    Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk. At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the...

  • Engineering Team Leader

    2 weeks ago

    Attleborough, Norfolk, United Kingdom MorePeople Full time

    Exciting Opportunity: Engineering Team Leader Location: Attleborough Salary: £60,000+ BenefitsWe are proud to be representing a leading food manufacturer in their search for a Engineering Team Leader This is an outstanding opportunity to join a thriving business, where you'll be responsible for leading a team of skilled engineers in a state-of-the-art...

  • Saturday Team Leader

    3 weeks ago

    Norwich, Norfolk, United Kingdom UPS Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrowpeople with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...

  • Contact Centre Team Leader

    3 weeks ago

    Norwich, Norfolk, United Kingdom Anglian Home Improvements Full time €10,000

    Join Our Dynamic Team as a Contact Centre Team Leader! Are you a skilled leader with a passion for driving success in a fast-paced environment? We are seeking a talented Contact Centre Team Leader to lead our team to new heights! If you thrive on challenges, excel in team management, and are ready to make a significant impact, we want to hear from you. ...

  • Electrical Team Leader

    5 days ago

    Norwich, Norfolk, United Kingdom Todd Hayes Ltd Full time

    Electrical Team Leader Our prestigious unique market leading client, based in Wymondham, is currently seeking an Electrical Team Leader, to join their growing team. This is a full time, permanent position, based in Wymondham Benefits: Electric car scheme Health cash plan from Bupa Flexible working 25 day holiday Pension scheme Bonus scheme Employee...

  • Engineering Team Leader

    2 weeks ago

    Attleborough, Norfolk, United Kingdom MorePeople Full time €60,000

    Exciting Opportunity: Engineering Team Leader Location: Attleborough Salary: £60,000+ Benefits We are proud to be representing a leading food manufacturer in their search for a Engineering Team Leader This is an outstanding opportunity to join a thriving business, where you'll be responsible for leading a team of skilled engineers in a...

  • Team Leader

    1 month ago

    Eccles, Norfolk, United Kingdom CV-Library Full time

    Straight Forward Recruitment Ltd are looking for a Team Leader within the chiller production area, for our client based in Snetterton. This is a Monday to Friday opportunity with the working hours of 07h00 – 17h00. At an enhanced pay rate, based upon the experience of a successful candidate. The role involves the production of market leading pet food...

  • Scheduler / Production Planner (Permanent)

    3 weeks ago

    King's Lynn, Norfolk, United Kingdom TEAM Full time €45,000

    The market leader in liquid fertilizers in the UK, manufacturing and exporting a unique range of plant nutrients and crop health promotors nationally and internationally is looking for a Production Planner to join the team. Along with a salary of up to £45,000 per annum, you will also receive a pension scheme, discounted/free food, life insurance, company...

  • Team Leader Supported Living

    3 weeks ago

    Attleborough, Norfolk, United Kingdom Hilton Community Services Ltd Full time

    The role of the Team Leader is concerned with delivering a high quality of services to tenants whilst managing services within a Supported Living service. This involves managing all the activities, resources, people and information that are associated with this particular area of the business. The key objective of the role is to ensure that the needs of...

  • Engineering Team Leader

    2 weeks ago

    Attleborough, Norfolk, United Kingdom MorePeople Full time €60,000

    Exciting Opportunity: Engineering Team Leader Salary: £60,000+ Benefits We are proud to be representing a leading food manufacturer in their search for a Engineering Team Leader This is an outstanding opportunity to join a thriving business, where you'll be responsible for leading a team of skilled engineers in a state-of-the-art facility that...

  • Production Planner

    3 weeks ago

    King's Lynn, Norfolk, United Kingdom TEAM Full time €45,000

    The market leader in liquid fertilizers in the UK, manufacturing and exporting a unique range of plant nutrients and crop health promotors nationally and internationally is looking for a Production Planner to join the team. Along with a salary of up to £45,000 per annum, you will also receive a pension scheme, discounted/free food, life insurance, company...

  • Pharmacy Service Leader

    3 weeks ago

    Norfolk, United Kingdom W Talent Full time

    Job Title: Pharmacy Service Leader - Norfolk/SuffolkIndustry: Health CareLocation: Norfolk/SuffolkSalary: £50,000 - £70,000 + PackageJob Overview:A leading independent pharmacy group in Norfolk/Suffolk is seeking a highly skilled and motivated pharmacy service leader to support pharmacy services and enhance service delivery to the local community.Key...

  • Production Team Lead

    4 weeks ago

    Norfolk, United Kingdom Zest Full time

    Production Supervisor OpportunityZest is seeking a highly motivated and experienced Production Supervisor to join our team. As a key member of our operations team, you will be responsible for leading and motivating a team to achieve production targets and quality standards.Key Responsibilities:Lead and motivate a team to achieve production targets and...

  • Orthopaedic Theatre Team Leader

    3 weeks ago

    Norwich, Norfolk, United Kingdom Daytime Healthcare Full time

    Daytime Healthcare are partnering with one of best and largest private award-winning hospital groups in the UK. The Hospital Group is renounced to offer the best workplace for learning, development and offers an excellent modern working environment. They are recruiting for an Orthopaedic Team Leader to join their Private Hospital In Norwich. Schedule: ...