CRM Business Analyst

3 weeks ago

Tamworth, United Kingdom Brakes Full time
Job Description

Salesforce CRM Business Analyst - Remote

£Competitive

The working hours for this role are Monday-Friday – 9am-5pm

As a Business Analyst you will be working with the fast past and everchanging Brakes CRM Team. Your primary responsibility will be working with the Brakes business and Sysco Platform team to conduct a detailed evaluation, design and support build of the Salesforce solution.

In this role you will play a pivotal position in not only defining the solution but also ensuring that it is robustly designed for the future. You'll be a valuable member of the team, contributing to the success of our business whilst working with a great team of people and having fun along the way 

Key Accountabilities & Responsibilities

Responsible for capturing and defining functional business facing requirements associated to the creation of functionality within Salesforce through the use of a prioritised requirements list Work with the team to estimate project timeframes, create project plans & set different delivery milestones for the projects Ensure that there is clear and consistent documentation associated to a business analyst activity such as PRL, Data Dictionaries, process maps etc, Create functional, technical and design documentation and provide advice on application solutions Build strong relationships throughout the organisation and develop a comprehensive understanding of business processes Act as a bridge between business & development team

Performance Indicators;

Delivery of all material required for build in line with project deadlines Delivery of Salesforce solutions in line with Business Case requirements Salesforce User Adoption and Utilisation Achievement of Business Case metrics Process development and continuous improvements

We are looking for;

Experience with Salesforce within a multi-functional environment Demonstrable experience of building and delivering in large organisations Experience of Agile Project environments (inc User Story writing) Ability to thrive in a very busy, demanding and pressurised environment. Desirable - experience of Jira, SAP/ BW/ Office Applications

What you’ll get:

A competitive salary Huge discount on all sorts of lovely food and award-winning products Generous holiday allowance, with option to purchase more Recognition awards and Incentives Pension Real career opportunities - being part of Sysco, the world’s leading foodservice business, opens up a world of possibility And much more….

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