Operations Team Leader

2 weeks ago

Wednesbury, United Kingdom Smiths News Full time
Operations Team Leader

Night shift - 37 hours per week, Wednesday - Sunday, 9.30pm to 5am

£26,032 Per annum

Are you looking for a new role that provides comprehensive on-the-job training & development opportunities to support career progression?

We welcome applications from graduates and early career professionals seeking to develop their skills in a dynamic warehouse environment, as well as from individuals who already have experience.

Our Warehouse teams are the heartbeat of Smiths News. To ensure our warehouse departments run smoothly, our Team Leaders play a key part in ensuring accuracy, efficiency and productivity across their departments and warehouses.

As our Operations Team Leader you’ll be responsible for planning and resourcing the warehouse operation to ensure pack accuracy of our products and efficient management products to the department. You will also ensure that a high level of health and safety, compliance with company policy and transport legislation is adhered to at all times. This role involves assisting in maintaining operational excellence and supporting the team in achieving site objectives. The Team Leader will work closely with the Depot Manager and Deputy Depot Manager to drive operational efficiency and customer satisfaction.

Wednesbury Depot offers a friendly and supportive work environment where you'll be part of a small but impactful team.

As a Team Leader, you'll have the opportunity to contribute to the success of our large depot with a significant customer base. Our depot is a hub for innovative initiatives, making it an exciting place to work and grow your career.

You'll also have the chance to collaborate with our positive and customer-focused contractors to deliver exceptional service.

If you're ready to join a thriving team and make a difference, apply today

Key Responsibilities

  • Operational Support:
    • Assist the Deputy Depot Manager in overseeing daily operations, ensuring adherence to SOPs and efficient workflow.
    • Monitor and track key performance indicators (KPIs) to identify areas for improvement.
    • Collaborate with the team to resolve operational challenges and implement solutions.
    • It is a requirement to be able to drive a forklift, as part of the warehouse duties, full training will be given to achieve FLT (forklift) licence
  • Health & Safety:
    • Support the Deputy Depot Manager in maintaining a safe working environment by conducting regular safety audits and inspections.
    • Ensure compliance with all Health & Safety regulations and company policies.
    • Participate in safety training programs and promote a safety-always culture.
  • Team Management:
    • Assist in managing and motivating the warehouse operatives and contractors, ensuring effective communication and collaboration.
    • Support in the recruitment, onboarding, and training of new team members.
    • Provide guidance and support to warehouse operatives to enhance their performance and development.
  • Customer Service:
    • Support in resolving customer issues and complaints in a timely and professional manner.

Desired Skills and Experience (but not essential)

  • Experience in logistics, distribution, or a related field.
  • Good organisational and time management skills.
  • Excellent communication and interpersonal skills.
  • Ability to work under pressure and meet deadlines.  
  • Knowledge of Health & Safety regulations.

Personal Attributes

  • Detail-oriented and results-driven.
  • Problem-solving and decision-making abilities.
  • Team player with a positive attitude.
  • Flexible and adaptable to changing priorities.
  • Strong computer skills, including proficient in Microsoft Excel & Word

About us

Smiths News is the UK’s largest news wholesaler. Our colleagues serve 24,000 retailers every day of the year, operating from 33 distribution centres. 

Inclusion and diversity are important to us. We are working together to build and shape a culture that embraces people from all backgrounds, experiences, and orientations. Smiths News is dedicated to creating an authentic workplace where everyone can thrive.

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