Band 3 Clinical Services Administrator Intensive Team

4 weeks ago

Bath, United Kingdom Avon & Wiltshire Mental Health Partnership NHS Trust Full time

Job summary

We are looking for an efficient team administrator to join our friendly and supportive admin team within BaNES Access Services.

The post holder will need a wide range of administrative skills and to be able to use Microsoft Office applications and IT packages confidently. There will be elements of customer service, problem solving and the need to be flexible to meet the demands of the team.

The team also supports various consultant clinics so booking appointments and formatting clinic letters will be a regular task.

Please note - this vacancy is not eligible for a sponsorship.

Main duties of the job

You will need good communication skills as you will be dealing with telephone calls and emails from services users and other professionals. The ability to take accurate messages and ensure they reach the right person will be essential. There will be lots of varied administration including using IT packages and minute taking as required. The role includes updating patient files and dealing with confidential information.

This is a varied role and requires the post holder to be flexible and able to adapt to constant changes in workload. You will have the opportunity to attend numerous training courses and will have regular formal supervision and an annual appraisal. This role sits under the Band 3 Clinical Services Administrator job description.

Hours of work are 9-5pm Monday to Friday. This is an office based role at Hillview Lodge, Bath and is based within our Access Service along with other administrative staff and a wide range of mental health care practitioners.

About us

We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust) a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.

We provide services from a range of locations to approximately million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.

Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.

At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.

Job description

Job responsibilities

This is a clinical team administrator role and some of the duties will be:

Answering the telephone and effectively dealing with messages. Using patient records system including uploading documents. Processing referrals. Setting up appointments . Formatting letters. Updating progress notes. Helping to manage the admin inbox and responding to incoming mail appropriately. Minute taking. Assisting with service performance monitoring.

Duties to include general administration to support needs of the service.

A full job description is attached to this advertisement.

Person Specification

Education & Qualification

Essential

NVQ3/QCF in administration or equivalent level of knowledge and experience

Experience & Knowledge

Essential

Knowledge of routine and non-routine secretarial procedures acquired through qualification or experience

Desirable

Administration experience in a health/social care setting

Skills & Ability

Essential

Excellent communication skills, both verbal and written Advanced typing skills Ability to work without direct supervision

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