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Pre-Op Assessment Receptionist
4 months ago
Job summary
An exciting opportunity has arisen for a dynamic individual with strong time management and organisational skills to join the Surgical Pre-Assessment department of the Surgery, Theatres, Anaesthetics and Endoscopy (STAE) Care Group.
The post holder will be responsible for the administrative organisation and smooth running of the reception area.
To conduct the business of the reception desk/area quietly and calmly; communicating effectively with patients, nursing, medical and other staff to promote the best environment for the efficient running of the clinic.
Where relevant to the service to provide an efficient and responsive service ensuring the Two Week Wait Cancer Initiative is adhered to.
The post holder has a general duty of care for their own health, safety and well-being and that of work colleagues, visitors and patients within the hospital, in addition to any specific risk management or clinical governance accountability associated with this post.
To observe the rules, policies, procedures and standards of King's College Hospital NHS Trust together with all relevant statutory and professional obligations.
Main duties of the job
Act as the first line contact for patients, relatives and visitors to the POA clinic Answer telephone calls from patients, relatives, clinical and operational staff, ensuring relevant parties are contacted and passed messages on to in an efficient and polite manner To deal with all direct enquiries as promptly and efficiently as possible, maintaining effective lines of communication to all members of the team To proactively and routinely assist any patients who may need additional help and support
About us
King's College Hospital NHS Foundation Trust is one of the UK's largest and busiest teaching Trusts with a turnover of c£1 billion, millionpatient contacts a year and more than 15,000 staff based across South East London. The Trust provides a full range of local and specialistservices across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care,Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred,digitally-enabled, and focused on sustainability, we aim to take Team King's to another level.
Job description
Job responsibilities
Supporting the Pre-Assessment Clinic Processes
Act as a first line contact for relatives and visitors to the pre-assessment clinic. Respond appropriately to queries in a timely and helpful manner. To be responsible for data accuracy pertaining to patients attending the pre-assessment clinic. Updating the relevant software systems to ensure accurate records are maintained. Answer telephone calls from patients, relatives, doctors ensuring that they are passed onto the appropriate person in a polite and professional manner. Management of Medical Records To ensure that medical records are readily available for patients attending the pre-assessment clinic where appropriate. Ensure patients records are kept up to date and in good condition, filing paperwork correctly. Ensure that all case notes required are delivered to the appropriate area in a timely manner and stored in the designated secure areas in line with the Trust confidentiality and data protectionpolicies.Communication
To deal with all direct enquiries as promptly and efficiently as possible, maintaining effective lines ofcommunication to all members of the team. To answer telephone queries and to accurately relay messages where necessary, ensuring that any action requested is undertaken in a timely fashion. To proactively and routinely assist any patients with a disability, underlying illness/condition that may require additional support or help whilst using the services within the Pre-Assessment clinic.Stock and Equipment Management
To be responsible for establishing and maintaining an effective stock control system. This is to include placing orders via KFM Procurement. Maintain records of expenditure and ensure that information is readily available for budgetary control purposesAdministrative Support
Assist patients where necessary in completing questionnaire so it is available for the nurse assessments. Daily office routines to include: receiving and sorting incoming post, filing and photocopying. Organise and maintain a robust filing system.General
To observe the general responsibility of all staff under the Health & Safety at Work Act. To maintain strict confidentiality of staff and patient records, in line with Trust Policy: any unauthorised breach of confidentiality will result in disciplinary action. To ensure acceptable standards of data protection is maintained, in accordance with the Data Protection Act. To observe the rules, policies and procedures. To undertake any other duties appropriate to the grade. To carry out duties as an employee and service-provider with due regard to the Trusts Equal Opportunities Policy. To participate in team meetings as required by your line manager. The post holder has a general duty of care for the health, safety and well-being of work colleagues, visitors and patients within the hospital in addition to any specific risk management or clinicalgovernance accountabilities associated with this post. Act as a first line contact for relatives and visitors to the pre-assessment clinic. Respond appropriately to queries in a timely and helpful manner. To be responsible for data accuracy pertaining to patients attending the pre-assessment clinic. Updating the relevant software systems to ensure accurate records are maintained. Answer telephone calls from patients, relatives, doctors ensuring that they are passed onto the appropriate person in a polite and professional manner. To ensure that medical records are readily available for patients attending the pre-assessment clinic where appropriate. Ensure patients records are kept up to date and in good condition, filing paperwork correctly. Ensure that all case notes required are delivered to the appropriate area in a timely manner and stored in the designated secure areas in line with the Trust confidentiality and data protection policies To deal with all direct enquiries as promptly and efficiently as possible, maintaining effective lines of communication to all members of the team. To answer telephone queries and to accurately relay messages where necessary, ensuring that any action requested is undertaken in a timely fashion. To proactively and routinely assist any patients with a disability, underlying illness/condition that may require additional support or help whilst using the services within the Pre-Assessment clinic. Person Specification
Communication and Relationship Skills
Essential
Excellent oral and written skills are essential with a professional telephone manner. GCSE A-C grade in English or equivalent. Experience of working within the NHS or other public sector.
Desirable
Experience with face to face customer care in an outpatient setting NVQ 3(4) or equivalent experience