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Medical Secretary
4 months ago
Job summary
An excitingopportunity has arisen for a committed, enthusiastic, and self-motivated MedicalSecretary to join our current team of two secretaries.
Working in aninteresting, busy, and varied role, you will need to have excellentorganisational, communication and interpersonal skills. Proven IT skills and theability to meet deadlines is an essential requirement. You will be expected towork well in a small team with the ability to also work alone, maintaining accuracyand prioritising all tasks accordingly.
Main duties of the job
Main duties ofthe job
Toprovide a comprehensive secretarial and administrative service to the GPs andother Practitioners.
Work carried out to include audio and copy typing, preparing correspondence, word processing, document management and patient referral to NHS and private providers.
Keep referral proformas updated and communicate changes within the secretarial team
Liaise with other suppliers and providers of health and social care services.
Record and accurately relay messages.
Expectedto organise own workload in accordance with other medical secretaries, takingresponsibility to ensure efficiency of service within the organisation.
Ableto engage with eReferral Service process and monitor eReferral Worklist in atimely manner.
MonitorSecretaries' mailbox throughout the day, disseminating as appropriate.
Assistpatients with enquires regarding referrals, results, etc.
Providecover for members of the secretarial team during periods of any sickness andannual leave.
Provideexcellent customer care which may include communication with distressed andanxious patients and relatives, treating them with tact and empathy.
Beable to work on own initiative and have a problem-solving approach to your work
Ensurepatient confidentiality be maintained at all times.
About us
We are a friendly Medical Practice, with a growing list size, based in Seaton, East Devon. We have 6 GP Partners, a salaried GP as well as other healthcare professionals and admin staff. We are a recognised training Practice and regularly have Registrars and medical students working with us.
There are a team of 3 secretaries who work part time hours around each other (with some overlap) to provide secretarial support to the GPs. We work in a modern, comfortable building and offer good staff benefits including NHS pension, cycle to work scheme and Blue Light card. We actively support staff wellbeing and encourage feedback through regular team meetings.
Job description
Job responsibilities
We are seeking a highly organised and detail-oriented individual to join our team as a Medical Secretary in our busy Practice. The Medical Secretary will play a crucial role in facilitating the smooth operation of administrative processes within the medical practice, ensuring efficient communication and coordination between healthcare professionals, patients, and other NHS bodies.
Person Specification
Qualifications
Essential
Minimum of 5 GCSEs, grades A-C/4-9, including Maths and English
Desirable
AMSPAR or British Medical Secretary Diploma (includes medical terminology) RSA/OCR III WP/Typing or equivalent ECDL, CLAIT or equivalent Knowledge of medical terminology
Experience
Essential
Previous experience dealing with the general public Excellent planning & organisational skills Ability to prioritise workload to respond to changing demand Ability to liaise and communicate with staff at all levels Good attention to detail and high level of accuracy Excellent interpersonal & communication skills inc. demonstrating empathy & sensitivity to patients and relatives Ability to identify and extract relevant information Ability to handle complex enquiries - distressed & anxious patients Ability to provide excellent customer care Analytical skills & ability to problem solve Excellent telephone manner Able to work independently, with minimum supervision Good working knowledge of Microsoft Office A clear understanding of confidentiality & data protection requirements
Desirable
Working in an NHS/clinical environment , hospital, GP surgery Previous secretarial experience