Wheelchair Administrator

Job summary

We are seeking an Administration Assistant to work in our established Wheelchair Service in Basingstoke. We offer an attractive working environment and friendly and supportive staff. Southern Health supports all staff and has excellent facilities for training. Our service supplies wheelchairs and seating to a wide range of service users including both adults and children. We also run the approved repair service. The post holder will be required to input data into our IT system, answer calls, place orders and a range of other office duties. This post holder must be flexible and approachable and able to work in a busy environment.

Main duties of the job

The role requires communication with clinicians carers service users and other professionals. You will be required to work using verbal written communications via telephone e-mail and in person. You will be required to maintain in confidence records, raise job sheets and support other departments within the service. You will be required to work within the office across to sights in Basingstoke should be required

About us

Southern Health is one of the largest NHS Foundation Trusts in the UK, specialising in mental health and learning disabilities, as well as offering physical health community-based services.

With a workforce of more than 7000 and a footprint that spans more than 200 sites across Hampshire, we're wholeheartedly committed to providing the best possible healthcare, reaching a range of diverse communities, whilst placing patients and staff at the forefront of all our endeavours.

We are currently working closely with other NHS Trusts to integrate all our collective community, mental health, and learning disability services. Our new organisation, to be known as Hampshire and Isle of Wight NHS Foundation Trust, is set to launch in July 2024.

The transformation will happen in staggered stages; Hampshire CAMHS, part of Sussex Partnership NHS Foundation Trust joined Southern Health in February 2024, with Isle of Wight NHS Trust mental health and community services transitioning in early May 2024. The final combination of Southern Health and Solent Trusts is anticipated to occur in July 2024, when the new organisation will be formed.

Our new Trust will continue to cater to the unique needs of different communities, making healthcare across the county more accessible, as well as offering staff more opportunities for career development, training and partnership working.

Join us as we embark on this exciting journey to shape the future of healthcare in Hampshire.

Job description

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Person Specification

Qualifications

Essential

*Previous administration and/or reception experience within a busy service user environment *Evidence of competent computer skills with using a variety of sotfware packages *Good general standard of education (GCE/GCSE or equivalent) including Maths and English

Desirable

*RSA 11 Word processing or equivalent or evidence of this standard *NVQ 2 in Business Administration or equivalent or evidence of this standard

Experience

Essential

*At least two year's previous administrative or secretarial experience *Experience of data inputting *Experience of working within a fast paced environment *Experience of working with a range of disciplines and agencies *Experience of dealing with sensitive/distressing issues

Desirable

*Understanding of wheelchair and related equipment provision *Previous NHS related experience *Previous related Wheelchair Repair experience *Experience of working in an NHS or related patient/service user environment

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