Spare Parts Specialist
4 weeks ago
About therole
We are looking foraParts Specialistresponsibleforproviding adequate service to our customers and Service Providersin order to maximize customer satisfaction. Successful candidateswill be responsible also for raisingpurchase orders and maintainingprocurementrecords.
Tasks& Typical duties/responsibilities may include but are notlimited to thefollowing:
- Book& manage parts in and out;
- Deal withcustomer queries and orders interpreting customer requirements andgiving advice on any additional requirements orprices;
- Work alongside the customer serviceteam identify and analyse customers pain points and latestdemands;
- Interpret customers needs for theparts team guiding purchasing and manufacturing inChina;
- Sourcing of parts in a timely andefficient manner;
- Dealing with orders raisingpurchase orders and maintaining procurementrecords;
- Providing central support helping tosatisfy all procurementrelatedqueries;
- Summaries monthly sales figure andmake purchasing planning of parts;
- Ensure thatall customer complaints are dealt with quickly andeffectively;
- Source suitable alternatives fromlocal suppliers if needed;
- Accounts and paymentchecking with customers by working closely with the financeteam
Skills andrequirements:
- 23 yearsexperience of working within a parts department or as a procurementspecialist or in a similar position (purchasing order processingprocurement);
- Experience in dealing withcustomers and handling complaints;
- Previousvehicle parts stock control experience;
- Goodtelephone answering/interpersonalskills;
- Ability to work under pressureprioritise duties and motivateothers;
- Excellent knowledge of Microsoft Officeunderstanding of SAP and WMS (warehouse management system) is aplus;
- Chinese speaking isbeneficial.
Weoffer:
- Performance andexperiencebased competitiveremuneration;
- ScottishWidow workplacepension;
- 25 days paidholidays publicholidays;
- Onsite freeparking;
- Department& companywide teambuildingevents;
- An excitingopportunity to lead the European transition to Zero Emissionstransportation and decarbonization of theeconomy.
Our Purpose is to build azeroemission future that reconnects humanity with nature and aWorld of clean air. We are looking for talent that connects withthis mission and want to create a positive impact by joining adiverse and dynamic team
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