Client Manager
3 weeks ago
Overview
Risk Management Partners, the largest and longest-standing customer of Gallagher Bassett UK in the public and higher education sectors, are seeking a Client Manager to support the Senior Client Manager in servicing and developing the Public Sector and Higher Education book of business. We are looking for a candidate who will be responsible for providing efficient and high-quality support to internal and external customers, as well as strategic partners. This role requires strong analytical skills, experience in building and managing customer relationships, and the ability to collaborate effectively with stakeholders. How you'll make an impact Responsibilities: Support the Senior Client Manager in developing and implementing a client management plan across all stages of the servicing lifecycle. Assist in the development of new revenue opportunities and meeting preparation by identifying client needs, exposures, industry trends, and preparing review packs. Collaborate with internal and external stakeholders to ensure consistency and quality in client service. Handle system setups, onboarding and offboarding, policy and contract renewals, and general servicing and resolution of any issues. Key Accountabilities: Retain clients and develop appropriate revenue opportunities. Manage internal and external relationships. Ensure adherence to Gallagher Bassett processes. Analyse and identify key client and sector trends. Deliver high-quality tender responses. About you Requirements: 2-3 years of previous industry experience, preferably in account servicing or claims management Strong work ethic with attention to detail Ability to manage workload and prioritize tasks. Excellent written and spoken English. Ability to work independently and in a team-based environment. Proficient in Excel and other relevant systems Experience in resolving client issues and balancing various parties' needs and requirements. Drive for process improvement and change management. Willingness to occasionally work outside core hours and travel away from home or overnight. Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ 5 more days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x Income protection, we’ll cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Other benefits include: Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back-up family care And many more…-
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