Front Office Team Member

3 weeks ago

Bedford, United Kingdom MERCURE Full time
Job Description

As our next Team Leader, you…

Would describe yourself as a committed leader with a deep understanding of other people, a distinct personality and someone who can work in a structured way:

 

  • Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service.
  • Are confident in all aspects of guest relations, receiving and recognising all guests including those who require special attention.
  • Maintain strong working relationships and communicate with all departments.
  • Lead by example when attending to guest requests.  Show efficiency in constantly striving to provide Total Customer Satisfaction.
  • Work duty manager shifts as and when required taking full responsibility of the hotel.
  • Assist in conducting training for all Front Office employees.
  • Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the Hotel.
  • Ensure department policies and procedures are understood by all employees and observed in tasks performed.
  • Ensure effective communication of new and updated information regarding policies, rates and general hotel information.
  • Implement the Accor values and Accor customer vision to ‘Offer the Best Service to Our Customers’.
  • You will be working both Night and Day shifts and requires great flexibility.

 

In short: You will welcome the guests and provide support and leadership to all Reception Team Members through coaching, mentoring and training to ensure guest’s satisfaction by providing high quality services with a warm and friendly approach. You are the face of Mercure Bedford Centre Hotel.


Qualifications

Work Experience

* Experience in working in Front Office Reception within a hotel is must

* Passion for Customer Service

* Great Communication Skills

* Knowledge of Opera is required

* Problem Solving abilities

* Friendly and Approachable



Additional Information

Salary to be discussed during the interview at the venue.

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