Receptionist

6 days ago

London, United Kingdom The Practice@188 Full time

Job summary

We are looking for a friendly, proactive, and organised Receptionist to join our expanding team

As the first point of contact for our patients and visitors, you will play a key role in creating a positive and welcoming atmosphere. Youll handle a range of front-of-house duties, including managing queries, greeting visitors, and ensuring smooth communication between patients and staff.

In addition to your patient-facing responsibilities, youll support our back-office admin by managing our generic email inbox, processing referrals, and coordinating follow-up appointments. Your attention to detail and strong communication skills will be vital in maintaining efficient office operations and delivering exceptional service.

If you're someone who thrives in a fast-paced environment, enjoys interacting with people, and is eager to contribute to a growing organisation, this role is for you. We offer a collaborative and supportive workplace where your contributions truly matter.

Main duties of the job

As a Receptionist, you will be the first point of contact for patients and visitors, offering a warm and professional welcome. Your main duties will include managing patient enquiries, scheduling appointments, and coordinating follow-up visits.

In addition to front-of-house duties, you will assist with administrative tasks such as processing referrals, updating patient information, and managing our generic email inbox. You will work closely with both clinical and administrative teams to ensure smooth operations and efficient patient care. Strong organisational skills, attention to detail, and excellent communication are essential in this role.

About us

Founded in 1940, The Practice @ 188 is a caring GP Practice in the heart of Golders Green with more than 9,500 patients and growing. Consistently Good ratings in all five areas rated by CQC (the Care Quality Commission) indicate the firm foundations of the Practices exceptional organisation and efficiency.

All clinical and administrative staff are encouraged to develop professionally and there are always opportunities for career development emerging within the Practice, and in our wider Primary Care Network.

We have a friendly team philosophy. We respect, listen to and value all members of staff as we understand that everyone has a vital role to play in our organisation.

The Practice @ 188 is committed to providing safe and effective care to an extremely high quality for our community.

There are excellent transport links and we are a ten minute walk from Golders Green and Brent Cross underground stations (Northern Line).

Job description

Job responsibilities

The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

Man the front desk and provide excellent customer service to patients and visitors in the practice

Complete patient tasks by arranging follow-up appointments and sorting referrals

Signpost patients to the correct service

Manage the generic practice email and sort queries appropriately

Manage all queries as necessary in an efficient manner

Maintain a clean, tidy, effective working area at all times

Monitor and maintain the reception area and notice boards

Support all clinical staff with general tasks as requested

Complete opening and closing procedures in accordance with the duty rota

Person Specification

Experience

Essential

Experience of working with the general public

Desirable

Experience of administrative duties Experience of working in a healthcare setting

Qualifications

Essential

Educated to GCSE level or equivalent

Desirable

GCSE Mathematics and English (C or above)

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