Enquiry Officer and Fostering Ambassador LBHF617093

2 weeks ago

London Borough of Hammersmith and Fulham, United Kingdom Hammersmith & Fulham Council Full time

Enquiry Officer and Fostering Ambassador LBHF617093

Job Details:

About the role

Are you a foster carer? Do you have a passion for exemplary customer services and willingness to learn? This is a fantastic opportunity to be part of a new West London fostering recruitment team


The London Boroughs of Hammersmith & Fulham, Kensington and Chelsea, Westminster, Brent, Hillingdon, Harrow, Hounslow and Ealing have launched a new fostering recruitment service. Our vision is to have more children we care for living in West London with high quality, supported foster carers, delivering improved long-term outcomes for children. We want to ensure that West London attracts suitable Foster Carers who can provide the highest standard of care to children in care in West London, with the Hub working to increase and enhance placement choice locally.


The newly established West London regional fostering recruitment hub will lead on the recruitment of foster carers on behalf of the eight Local Authorities.

A focus for this role is sharing your experience as a foster carer with the prospective foster carers. Through sharing your experiences and insights you will become a supportive and encouraging person, both whilst they are thinking about applying and throughout the application process.


The Enquiry Officer will work as part of an efficient and responsive team, responsible for all aspects of the recruitment for foster carers. You will lead on enquiries from the public providing excellent customer service, engaging by telephone, face to face and digitally with prospective fostering households, responding to queries, providing information, insight and support throughout the process. 

A provisional date for interviews will be week commencing 1 July, however subject to availability interviews will be scheduled as applications are received, and we reserve the right to close applications ahead of the closing date if a suitable, appointable candidate is identified. Therefore, we encourage you to apply promptly.

Please refer to the for more information

Our People Values:

How we act defines who we are. At the heart of our organisation is a common approach to defining ‘who we are’. We are looking for people who can build this into everything they do.

We are fair
We treat everyone with compassion, dignity and fairness. We value the views and opinion of others, and promote benefits and opportunities for all.

We are caring
We care about our borough and doing things well. We focus on standards and continuous improvement; learning from our mistakes and celebrating success.

We are collaborators
We work together for a better society. We work with our residents, businesses, schools, third sector and others for better outcomes for everyone.

We are driven
We will only settle for the very best. We seek to continually improve and put our residents, customers and businesses at the heart of everything we do.

Our commitment to you:

At H&F you will have access to a comprehensive total reward package as well as joining a flexible working employer and as such all staff can request flexible working Click to find out more.

We believe an inclusive workplace is about the visibility and representation of our local diverse community - it is about open and transparent decision making co-produced with staff and residents.

It is about respect for diversity and a shared identity that seeks to encourage fair and transparent recruitment, retention, and career progression. We take a proactive approach to equity, diversity, and inclusion so that it is part of the fabric of the Council with a shared understanding of the role all colleagues play in realising the inclusivity of the workplace. At H&F, our workplace ensures that everybody has equitable access to opportunities.

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equitable access to jobs. No applicant or employee will receive less favourable treatment because of their age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Qualification (GOQ) applies.

We are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

To explore more about the work we do towards being an inclusive employer and our commitments to achieve this please click .


Asking for Adjustments

We are committed to removing barriers in the workplace and this includes adjustments throughout the recruitment process.

Hammersmith & Fulham Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

Corporate Equalities Employment Policy: In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Qualification (GOQ) applies.

We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.


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