PMS Solution Expert

4 months ago

Claver House West Industrial Park, United Kingdom Straumann Group Full time
JOB DESCRIPTION

WE ARE STRAUMANN
Join us in our Dental Service Organization Unit (DSO) and become part of our EMEA DSO Team. The DSO Customer Success Manager (CSM) for PMS will enhance the service experience by providing guidance on how the practice can best utilize the CareStack™ software program. This service experience is based upon the financial outcomes of the client as well as other measures that occur within Practice Management Solutions. The Client Success Manager (CSM) provides regular feedback to the client on monthly Practice Roundup and/or Interim calls.

YOUR PROFILE 
• Bachelor’s degree in business administration, life sciences or equivalent
• Deep DSO background in an operational role as a regional director working for a large DSO
• PMS power user and experience / understanding of main UK PMS systems, like Dentally, Exact, etc. and overall IT software landscape in UK DSOs (e.g. analytics and CRM solutions)
• Ability to manage teams and work independently to support customer needs.
• Great customer service skills and deep degree of patience
• Ability to do stage presentations and create compelling white papers around data from customer journeys
• Strong service skills 
• Experience in working with a cross-functional or matrix environment
• Fluent English required, oral and written
• Dynamic, straight-forward and performance-driven professional with strong execution abilities, can-do attitude and customer focus
• Excellent communication and negotiation skills with ability to work in a multinational matrix organization 
• Convincing personality with stamina and perseverance
• Self-starter with ability to develop things, using previous experience, institutionalizing processes without giving up entrepreneurship 
• Passionate and creative team player with a strong sense of accountability

Role Mandate 
•  Relationship Management :
o Serve as the primary point of contact for assigned clients, building strong and lasting relationships based on trust and mutual success.
o Proactively engage with clients to understand their goals, challenges, and needs related to dental practice management, and offer tailored solutions and support.
• Retention and renewals
o Monitor client health and satisfaction levels, proactively addressing any issues or concerns to mitigate churn and identify opportunities for expansion within existing accounts.
o Client Onboarding and Training:
Lead the onboarding process for new clients, ensuring a smooth transition to our dental practice management software. Provide comprehensive training sessions to clients, both remotely and on-site when necessary, to ensure they fully understand the features and functionalities of our software.
• Customer advocacy : 
o Act as the voice of the customer within the company, advocating for client needs and feedback to relevant internal teams, including product development and support. Collaborate with sales teams to identify opportunities for upselling or cross-selling additional products or services to existing clients based on their evolving needs.
 

Overall Tasks 
• Facilitates the onboarding of new practices, as needed, to acclimate those practices for success in using the CareStack™ software product.
• Serves as a key leader for onboarding meetings and checklist management.
• Facilitates and host monthly Practice Roundup and/or Interim calls where opportunities are present by showcasing the preferred method of DATA - OBSERVATIONS - RECOMMENDATIONS to their respective clients.
• Collate data, as needed, identifying opportunities for improvement, and make recommendations for improvement to enhance the client's success.
• Serve as an advisor on transitioning process / process recommendations from clients to transactional teams wherever necessary.
• Track all customer escalations and present those to respective teams to bring closure to those cases.
• Review and audit customer escalations to identify an opportunity to prevent future escalations of the same or similar variety.
• Proctor and enable transactional teams to answer usual customer questions wherever possible.
• Work collaboratively on processes where transactional teams need assistance to close incidents and specific issues, assuring completeness and quality as outcomes.
• Ensures customer success by driving growth and preventing churn
• Proactively engages with customer and ensures customer satisfaction
• Initiate on-boarding (where required internal and partner offerings)
• Initiates training (executed by application team and 3rd party partner)
• Share knowledge & best practices
• Collaborate with Expert Level support team
• Identify retention risks and up-sell opportunities with the input offering-specific usage patterns and digital behavior
• Ensure efficient renewal process (where required align with the appropriate stakeholders)
• Give insights to define and develop customer roadmaps


OUR OFFER :
• A creative, inspired and engaged team on a mission: #More than Creating Smiles, Restoring Confidence  
• The chance to create your footprint in the dental industry
• An informal, hands-on working environment with opportunities to grow - it's fun to work with us


Save
Equal Opportunity and Affirmative Action Employer (US applicants only)
Straumann Group is an equal opportunity employer and will not discriminate against any employee or applicant for employment on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national origin, age, veteran status, or disability unrelated to job requirements. Straumann Group will take affirmative action to ensure that qualified applicants are employed and that employees are treated without regard to their race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran and disability status. In compliance with U.S. Department of Labor Executive Order 11246, Section 503 of the Rehabilitation Act, and Section 4212 of the Vietnam Era Readjustment Assistance Act, Straumann Group has developed and maintains an affirmative action program and plan.

Get notified for similar jobs

Sign up to receive job alerts

Success Successfully subscribed for similar jobs You have already subscribed for this job Failure Failed to subscribed for similar jobs

Success

Successfully subscribed for similar jobs

Failure

Get tailored job recommendations based on your interests.

profile icon ${profileData.firstName ? profileData.firstName.substring(0,1) : ''} ${profileData.firstName.substring(0,1)}

Hi ${profileData.firstName ? profileData.firstName : 'User'}, you've got a

${widgetBundle[fit.name] | pht : jobJobMatchsData[eachJob['jobSeqNo']][fit.name].data}

Match score for this job is unavailable at this moment

${socialProvider} Connected ${socialProvider} Connected

Find out how well you match this job

RESUME UPLOADED

In order to process your resume and provide job recommendations you must agree to our privacy policy and terms of service I have read and accept the and Save my resume and contact me for jobs that I may be a fit for Please accept terms of use and policy.

Choose your path

Either use your resume or tell us a little about yourself

or

or

Sign me up for company updates failure icon

Oops invalid format...

Oops...

Please upload one of the following file formats: pdf, docx, txt

Something went wrong.

Please try to upload your resume again

${widgetBundle['resumeUploadedMessage'] | pht:{"resumeName": profileData.resumeName}}

Sorry Something went wrong, please try again in a few minutes

But we noticed below information is missing from it.
Please complete the following:

We noticed below information is missing from it.
Please complete the following:

${widgetBundle['resumeUploadedMessage'] | pht:{"resumeName": profileData.resumeName}}

Sign in and keep your data for future visits

We never post anything without your permission success icon

Great

Your file is successfully uploaded Enjoy your personalized jobs reset icon By resetting personalization
you will lose your personalized job recommendations
resume uploaded resume uploading ​​​​​​​​​​​​​​ Share This Opportunity

Profile recommendations

No recommendations found

Similar Jobs

Category Sales Posted Date 05/13/2024

Category Sales Posted Date 05/23/2024

Location Morbihan, France Category Sales Posted Date 05/14/2024

Category Sales Posted Date 05/29/2024

Category Sales Posted Date 05/31/2024

Category Sales Posted Date 04/08/2024

Category Sales Posted Date 04/29/2024

Category Sales Posted Date 05/27/2024

Category Sales Posted Date 06/11/2024

No recommendations found

Jobseekers Also Viewed

No recommendations found

  • PMS Solution Expert

    4 hours ago

    Claver House West Industrial Park, United Kingdom Straumann Group Full time

    About the RoleWe are seeking a highly skilled PMS Solution Expert to join our team at Straumann Group. As a key member of our EMEA DSO Team, you will play a crucial role in enhancing the service experience for our clients by providing guidance on how to best utilize the CareStack software program.Key ResponsibilitiesRelationship Management: Serve as the...

  • PMS Solution Expert

    4 days ago

    Claver House West Industrial Park, United Kingdom Straumann Group Full time

    About the RoleWe are seeking a highly skilled PMS Solution Expert to join our team at Straumann Group. As a key member of our EMEA DSO Team, you will play a crucial role in enhancing the service experience for our clients by providing guidance on how to best utilize the CareStack software program.Key ResponsibilitiesServe as the primary point of contact for...

  • PMS Solution Expert

    4 days ago

    Claver House West Industrial Park, United Kingdom Straumann Group Full time

    About the RoleWe are seeking a highly skilled PMS Solution Expert to join our team at Straumann Group. As a key member of our EMEA DSO Team, you will play a crucial role in enhancing the service experience for our clients by providing guidance on how to best utilize the CareStack software program.Key ResponsibilitiesServe as the primary point of contact for...

  • Business Solutions Expert

    3 weeks ago

    West Midlands Combined Authority, United Kingdom Ambis Full time

    Ambis Business Central Consultant**Job Summary:**We are seeking an experienced Business Central consultant to join our rapidly expanding BC practice at Ambis, a 45-strong MS gold partner.**Key Responsibilities:**Provide expert-level consulting services to clients on Business Central implementation and optimization.Work closely with our team to deliver...

  • Business Solutions Expert

    3 weeks ago

    West Midlands Combined Authority, United Kingdom Ambis Full time

    Ambis Business Central Consultant**Job Summary:**We are seeking an experienced Business Central consultant to join our rapidly expanding BC practice at Ambis, a 45-strong MS gold partner.**Key Responsibilities:**Provide expert-level consulting services to clients on Business Central implementation and optimization.Work closely with our team to deliver...

  • Technical IT Solutions Expert

    4 weeks ago

    Chippenham, Wiltshire, South West, United Kingdom Global Technology Solutions Ltd Full time

    Job Summary:We are seeking an experienced Technical Consultant to join our team at Global Technology Solutions Ltd. As a Technical IT Solutions Expert, you will be responsible for providing technical expertise and support to our clients.Key Responsibilities:Provide technical guidance and support to clients on cloud computing solutionsDevelop and implement...

  • Logistics Solutions Expert

    4 weeks ago

    North West Leicestershire, United Kingdom AB Volvo Full time

    About AB VolvoAB Volvo is a leading manufacturer of commercial vehicles and trucks. We are committed to creating sustainable transportation solutions that meet the needs of our customers.About the RoleWe are seeking an experienced Automotive Product Specialist to join our team. As a key member of our product development team, you will be responsible for...

  • Engineering Solutions Expert

    4 weeks ago

    West Midlands, United Kingdom Cranleigh STEM, Sustainability & SHEQ Recruitment Full time

    Job DescriptionCranleigh STEM, Sustainability & SHEQ Recruitment is working with a growing design consultancy who are currently experiencing significant growth within its mechanical engineering team, driven by an influx of long-term projects across multiple sectors.We are looking for highly skilled, Mechanical Engineers with extensive product development...

  • Pre Sales Solutions Expert

    2 weeks ago

    Co. West Midlands, United Kingdom Chapman Tate Associates Full time £50,000

    Chapman Tate Associates is seeking a skilled Pre-Sales Consultant to bridge the gap between technical solutions and business needs. As a key member of our team, you will work closely with our sales team, clients, and internal technical teams to deliver expert advice, designs, and proposals. Your responsibilities will include collaborating with the sales team...

  • Pre Sales Solutions Expert

    2 weeks ago

    Co. West Midlands, United Kingdom Chapman Tate Associates Full time £50,000

    Chapman Tate Associates is seeking a skilled Pre-Sales Consultant to bridge the gap between technical solutions and business needs. As a key member of our team, you will work closely with our sales team, clients, and internal technical teams to deliver expert advice, designs, and proposals. Your responsibilities will include collaborating with the sales team...

  • Technical Lead

    1 week ago

    West Midlands, United Kingdom Allegis Group Full time

    Job DescriptionWe are seeking an experienced Technical Lead to join our team at Allegis Group, working on a new opportunity in technical documentation. As a key member of our technical publications team, you will collaborate with the Project Manager to deliver high-quality technical documentation for armored land vehicles.Key Responsibilities:Establish and...

  • Technical Lead

    1 week ago

    West Midlands, United Kingdom Allegis Group Full time

    Job DescriptionWe are seeking an experienced Technical Lead to join our team at Allegis Group, working on a new opportunity in technical documentation. As a key member of our technical publications team, you will collaborate with the Project Manager to deliver high-quality technical documentation for armored land vehicles.Key Responsibilities:Establish and...

  • Pre Sales Solutions Expert

    2 weeks ago

    Co. West Midlands, United Kingdom Chapman Tate Associates Full time £50,000

    Chapman Tate Associates is seeking a skilled Pre-Sales Consultant to bridge the gap between technical solutions and business needs. As a key member of our team, you will work closely with the sales team, clients, and internal technical teams to deliver expert advice, designs, and proposals. Your primary responsibility will be to collaborate with the sales...

  • Pre Sales Solutions Expert

    2 weeks ago

    Co. West Midlands, United Kingdom Chapman Tate Associates Full time £50,000

    Chapman Tate Associates is seeking a skilled Pre-Sales Consultant to bridge the gap between technical solutions and business needs. As a key member of our team, you will work closely with the sales team, clients, and internal technical teams to deliver expert advice, designs, and proposals. Your responsibilities will include collaborating with the sales team...

  • Pre Sales Solutions Expert

    2 weeks ago

    Co. West Midlands, United Kingdom Chapman Tate Associates Full time £50,000

    Chapman Tate Associates is seeking a skilled Pre-Sales Consultant to bridge the gap between technical solutions and business needs. As a key member of our team, you will work closely with the sales team, clients, and internal technical teams to deliver expert advice, designs, and proposals. Your responsibilities will include collaborating with the sales team...

  • Pre Sales Solutions Expert

    2 weeks ago

    Co. West Midlands, United Kingdom Chapman Tate Associates Full time £50,000

    Chapman Tate Associates is seeking a skilled Pre-Sales Consultant to bridge the gap between technical solutions and business needs. As a key member of our team, you will work closely with the sales team, clients, and internal technical teams to deliver expert advice, designs, and proposals. Your primary responsibility will be to collaborate with the sales...

  • Pre Sales Solutions Expert

    2 weeks ago

    Co. West Midlands, United Kingdom Chapman Tate Associates Full time £50,000

    Chapman Tate Associates is seeking a skilled Pre-Sales Consultant to bridge the gap between technical solutions and business needs. As a key member of our team, you will work closely with the sales team, clients, and internal technical teams to deliver expert advice, designs, and proposals. Your primary responsibility will be to collaborate with the sales...

  • Pre Sales Solutions Expert

    2 weeks ago

    Co. West Midlands, United Kingdom Chapman Tate Associates Full time £50,000

    Chapman Tate Associates is seeking a skilled Pre-Sales Consultant to bridge the gap between technical solutions and business needs. As a key member of our team, you will work closely with the sales team, clients, and internal technical teams to deliver expert advice, designs, and proposals. Your primary responsibility will be to collaborate with the sales...

  • Pre Sales Solutions Expert

    2 weeks ago

    Co. West Midlands, United Kingdom Chapman Tate Associates Full time £50,000

    Chapman Tate Associates is seeking a skilled Pre-Sales Consultant to bridge the gap between technical solutions and business needs. As a key member of our team, you will work closely with the sales team, clients, and internal technical teams to deliver expert advice, designs, and proposals. Your responsibilities will include collaborating with the sales team...

  • Pre Sales Solutions Expert

    2 weeks ago

    Co. West Midlands, United Kingdom Chapman Tate Associates Full time £50,000

    Chapman Tate Associates is seeking a skilled Pre-Sales Consultant to bridge the gap between technical solutions and business needs. As a key member of our team, you will work closely with the sales team, clients, and internal technical teams to deliver expert advice, designs, and proposals. Your responsibilities will include collaborating with the sales team...