Ice Rink Supervisor

2 weeks ago

London, United Kingdom IMG Events Full time

We are recruiting additional Ice Rink Supervisors/Technicians for our two winter rinks at Hyde Park Winter Wonderland and Glide at Battersea Power Station. You will need to be available from early/mid November until 5th January, 2025. If you have proven supervisory skills and would like the opportunity to demonstrate the most festive of environments, then we would love to hear from you.

Key Responsibilities: 

Supervision & Staff Management:

  • Lead and supervise a team of Ice Rink Assistants and Ice Marshals
  • Provide training and guidance to staff on safety procedures, customer service, and rink operations
  • Conduct regular staff meetings to communicate policies, procedures, and updates
  • Manage day to day staff related issues and ensure that these are escalated to the Duty Managers as required

Customer Service:

  • Ensure an outstanding level of customer service is provided to all guests.
  • Proactively address and resolve customer complaints, concerns, or emergencies promptly and professionally

Safety & Maintenance:

  • Monitor ice conditions, ensuring the rink surface is safe and properly maintained
  • Conduct regular inspections of the facility and equipment, identifying and addressing any issues
  • Enforce rink rules and safety protocols to prevent accidents and injuries
  • Coordinate with maintenance staff to perform ice resurfacing, equipment checks, and facility cleaning

Administrative Duties:

  • Prepare reports for the Ice Rink Duty Manager on operations, staff performance, and customer feedback.
  • Help plan and execute special events and programs at the rink

Requirements

  • Strong leadership and team management abilities
  • Excellent customer service and interpersonal communication skills
  • Knowledge of ice rink operations, including safety protocols and equipment maintenance
  • Ability to handle stressful situations calmly and efficiently
  • You must be approachable and friendly with outstanding customer service skills and a real desire to represent the Glide brand in a positive light
  • You will bring high energy with an ability to work in a busy, fast-paced environment
  • Technical knowledge of Ice Management and experience of driving a Zamboni would be advantageous
  • A flexible approach to shift patterns – our rota is designed around our operational needs to your shifts may include early mornings, late finishes, weekends and bank holidays.

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