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Business Development Associate

4 months ago


Glasgow, United Kingdom LendInvest Full time

About the role

We are looking for a Business Development Associate to join our established Business Development Team, where we can provide full support and training in the specialist property lending industry.

This role provides inbound & outbound telephony and web chat support for the brokers, field-based BDMs and wider team. The position is ideal for someone with lots of enthusiasm who is looking to grow and develop their skills and career within business development. The successful candidate will work with a number of internal stakeholders in a busy environment.

Reporting to the Business Development Team Leader you will be responsible for managing incoming leads, including lead qualification and lead capture, through to submitted applications from our borrowers for all of our mortgage lending products.

Ideally you will have previous entry level experience of the mortgage market, but this is not essential. This is a permanent opportunity, based at our Glasgow office on a hybrid working basis.

Key responsibilities 

First line telephony support for mortgage brokers, brokers using our products and providing cover for the telephone lines and web chat

Managing the enquiries inbox with leads, lead qualification and broker set up

Maintaining understanding of our products and assisting our brokers in their dealings with us

Keeping up to date with industry knowledge of the financial services market

Understanding how our systems and processes work for the mortgage broker journey, ensuring all business is compliant

Managing mortgage broker relationships

Maintaining sales data and ensuring that regular reconciliations are carried out to ensure data integrity

Liaising with our brokers and internal teams to communicate and progress our loan offers

Ideally we are looking for

A background in a sales or customer service role (desirable)

Excellent attention to detail, planning and organisational skills

Strong people skills, including the ability to build and manage relationships

Excellent customer service skills, with an ability to adapt to change and remain motivated

Previous experience working in a team environment

Experience working at either a mortgage advisor or a mortgage lender (desirable)

Recognised mortgage market qualification (CEMAP - desirable)

Good written and oral communication skills

Benefits & perks

Hybrid & flexible working policy
️ 25 days holiday
Private healthcare
Enhanced parental leave
Matched pension contributions
Critical illness cover
Employee Assistance Programme & mental health support
Life assurance
Matched pension contributions
Leadership training for managers
Volunteering day
Give as you earn scheme for charitable donations
Support for attending conferences and professional learning & development
Discounts via Perkbox
Cycle to work scheme
Season ticket loan
Electric car loan scheme