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Valet

3 months ago

Nottingham, United Kingdom Activate Group Limited Full time

Job title: Valet

Department: Activate Accident Repair

Location: Nottingham

Hours: 45 hrs per week

We're looking for a Valet to be part of our success story.

**Listed in the 2022 Sunday Times 100: Britain's fastest-growing private companies.
**Great career development opportunities – grow with us.

About the role

The role entails valeting of customer and courtesy vehicles, ensuring the vehicle is ready to be returned to the customer. Dealing with customers in a professional manner, ensuring high standards of customer service.  

Key responsibilities

  • Ensuring all vehicles are washed, vacuumed, cleaned and polished using the approved materials and equipment in order to present to the customer, where necessary, clean upholstery and carpets and when requested to do so steam clean engines and engine compartments. 
  • Cleaning vehicles (customer and courtesy cars) ready for customer collection to a standard that reinforces the customers feeling that they have received first class service.  
  • Report any accidents, incidents to your Bodyshop Manager without delay. 
  • Confirm any damage or cleanliness issues with reception team. 
  • To be aware of and adhere to all the Housekeeping and Health and Safety regulations and policies applicable to your position and working environment. e.g. driving whilst under the influence of sleep-inducing medication, driving vehicles for which you are not insured or trained. Chemicals, fluids and cleaning agents used in the cleaning process.
  • To ensure that vehicles comply with safety standards when returned to customers, or that faults have been reported and noted on job card.

Skills and experience

  • Full driving licence with the correct classification to carryout duties 
  • Logistics experience 
  • Experience of vehicle appraisal 
  • Exceptional communication and customer service skills 
  • Interpersonal and communication skills should be excellent standard 
  • Attention to detail 
  • The right attitude to get the job done 
  • Time management at each booking is essential 

Benefits

  • 33 days holiday (including bank holidays)
  • Personal health cash plan – claim back the cost of things like dentist and optical check ups
  • Enhanced maternity / paternity / adoption / shared parental pay
  • Life assurance: three times basic salary
  • Free breakfasts and fruit
  • Birthday surprise for everybody

What you can expect from us

At Activate Group, looking after team members is a major priority. Whether you're at our smart Halifax or Peterborough offices, one of our AAR sites or working from home, we'll make sure you have all the support you need to succeed.

From benefits that put your health and wellbeing first, to impressive rewards for our employee of the month, and little perks like free fruit and cereal, we'll go out of our way to show how much we appreciate you.

A bit about us

Named by the Sunday Times as one of the UK's 100 fastest-growing private companies, we employ more than 700 team members nationwide.

We work with some of the UK's largest fleets and insurance companies, supporting drivers that have been involved in a road incident at our contact centres in Halifax and Peterborough.

We look after every step of the repair process, repairing vehicles at our own Activate Accident Repair body shops, and through a UK-wide network of independent repair partners.

Want to know what it's like to work with us? Take a look at our purpose and values. They define who we are, and how we work with team members, customers and suppliers:

Purpose: Make someone's bad day better

Values:

  • Make it happen – Be accountable. Take the initiative, work fast, and do a great job.
  • Strive for better – Be bold. Challenge the norm – make small improvements often.
  • Win together – Be a team-player. Win together, learn together, respect each other.