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Service Design

4 months ago

London, United Kingdom Currys plc Full time

Service Design & Transition Manager

London (Hybrid Working)
12 month Fixed Term Contract


Grade 4


As the Service Design and Transition Lead at Currys, you will be responsible for overseeing the design, transition, and operational readiness of IT services. Your role will involve governing the project lifecycle to ensure a successful handover from project delivery into Operations.

Main Duties & Responsibilities; 

• Develop and implement a Service Design and Transition Plan aligned with strategic objectives and Project Delivery Plans
• Craft and confirm effective support models that precisely delineate and manage a multi-partner and platform technology ecosystem
• Ensure that solutions comply with observability standards, facilitating prompt and proactive/predictive reactions to possible service outages and performance degradation
• Manage relationships with internal, client, and senior stakeholders, ensuring clear communication and alignment with business requirements and project goals
• Oversee the integration of Non-Functional Requirements from inception, manage the transition of Run Costs to budget holders, and ensure operational sustainability beyond project lifecycles

Required Skills & Experience: 


• Strong background in IT Service Management, including comprehensive knowledge of various service management processes and operational modalities, ensuring operational effectiveness and strategic alignment.
• Demonstrated experience in leading service design and transition within Agile frameworks and integrating services into a DevOps operating model, highlighting adaptability and innovation
• Skilled in managing relationships with diverse stakeholders and multiple vendors, fostering a collaborative environment and cultivating strategic partnerships for mutual success
• Ability to oversee a diverse project portfolio, understanding different project delivery methodologies (Agile and Waterfall) and to act as an enabler for the smooth delivery and transition of Services into Live Service
• Well-versed in key technologies, particularly cloud services and DevOps practices, along with proficiency in essential tools like ServiceNow, SharePoint, Excel, and Jira
• Communication and Documentation: Excellent communication skills paired with the ability to produce and articulate high-quality service design and transition documentation, ensuring clarity and alignment across teams
• Customer and Results Orientation: Committed to exceptional customer service, demonstrating a proactive approach to exceeding customer expectations while driving results and operational excellence
• Ideally 3+ years IT Service Management, with proven experience of Service Design and Transition
• ITILv4 Foundation

We’re one team and we celebrate all of the great things you do. One way we show our gratitude is by giving you access to a range of lifestyle benefits including: 


Competitive pension scheme
Access to discretionary company bonus scheme
Staff discounts and offers

Beyond that, we'll be with you every step of the way, enabling you to get the most out of your role. We're building a team that brings technology to people, making their lives better, easier and fuller, and you can be part of it.

#LI-Hybrid 
#wheretechlovesunite