Barista Trainer
7 days ago
Summary
***INTERNAL APPLICANTS ONLY, PLEASE***
We're looking for a Barista Trainer to upskill our front of house teams in hot drinks production and customer engagement on a 12-month fixed-term basis. You’ll play a crucial part in driving efficiency, reducing waste and improving margins across the National Trust's cafes and tea-rooms in London and the South-East.
We'd love to know more about you and your experiences, therefore, please upload a cover letter with your application.
What it's like to work here
You'll be working across a region, delivering face-to-face training at properties and office-based working, where you'll deliver training in a virtual setting, working on the development of new training materials and keeping in touch with Area Managers to monitor progress in your region. Your work will require working some weekend days to enable you to demonstrate the best-practice to teams.
As this role covers the London and South-East region, your contractual place of work will be the nearest National Trust consultancy office to your home. Our hybrid working policy means you can balance office and home working with site visits and meetings at other National Trust places. We’ll talk about this in more detail at interview, but you should expect to be at a National Trust site for 40–60% of your working week.
What you'll be doing
You'll help us achieve a step change in the quality of experience we deliver, from the basics of service to engaging with customers in the queue, upselling to impact ATV, and making a high-volume number of drinks at speed whilst retaining a high level of quality. You'll work with our National Food and Beverage team to ensure that training is complementary to our existing service training and National Trust brand.
You'll work to embed a high quality and consistent delivery of hot drinks to visitors, with an initial focus on basic, technical barista skills. The income generated from the 4.5 million hot drinks we serve a year contributes to the conversation of the places in the Trust's care.
Who we're looking for
You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role. But we’d love to hear from you if you have:
•Experience of working in a high-volume, multi-site coffee shop environment•Experience of delivering high volume single site, or multi-site service barista training•A dedication to quality and strong understanding of the impacts of excellent service•Experience of new store openings, organising counters to relieve pinch-points in service•A flexible approach, and the ability to work across multiple sites on a regular basis•A full UK driving license
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
•Substantial pension scheme of up to 10% basic salary
•Free entry to National Trust places for you, a guest and your children (under 18)
•Rental deposit loan scheme
•Season ticket loan
•EV car lease scheme
•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
•Flexible working whenever possible
•Employee assistance programme
•Free parking at most Trust places
Click here to find out more about the benefits we offer to support you.
