Housing Officer- Norwich

1 month ago

Norwich, United Kingdom Serco Full time

Housing Officer

Location: Norwich

Working hours:  Full Time, .5 hours per week (You will be required to be on call rota)

Salary:  £, Per annum

You are required to have a  valid UK driving licence  for this role. You will be provided with a company car.

On behalf of the Home Office, Serco manages the Asylum Accommodation and Support Services Contract (AASC) for the Norwich area of England. We focus on assisting individuals through the asylum system, ensuring that vulnerable asylum seekers have access to the support they need along with a high standard of accommodation. 

Our Housing Officers (HO’s) are responsible for ensuring compliance with the AASC Contract, company policies, processes, and procedures through their liaison with Staff, Service Users, Landlords, External Agencies and Partners. You will be covering multiple areas in the Midlands region and ensuring that all properties within the allocated portfolio are safe, habitable, fit for purpose and fully equipped in accordance with AASC Standards. There is a requirement to operate an Emergency On-Call system outside of normal working hours amongst all Housing Officers on a rota basis.

This role is suited to someone with a solid work history dealing with people face to face and enjoys a demanding workload where you get to utilise your organisations skills whilst remaining calm under pressure and supporting our service users. You will be expected to travel between properties in Stoke & Crewe so you must hold a valid UK drivers’ licence and be enthusiastic about taking on a range of accountabilities such as:

Complete a Monthly Inspection of all Properties within the allocated portfolio in accordance with the standard defined within the AASC Contract and property standards guide. Manage on-boarding and withdrawal of properties within allocated portfolio in accordance with the Housing Officer Local Operating Procedures (LOP). Report all property faults identified, correctly categorising them for appropriate response. Complete all minor Property repairs within the scope enabled by training, experience and the toolkit and spares provided. Administration of operational cash to enable the completion of tasks such as topping up of utility meters & emergency cash payments. Respond to customer complaints

What you’ll need to do the role

Due to the nature of the role, Criminal Record Bureau checks are required (all offers of employment are subject to security clearance checks and approval by the Home Office).

Whilst experience in a previous property related role is beneficial, this isn’t a requirement, more importantly is your desire and enthusiasm to make a difference. You will be expected to take on a variety of tasks to support our service users and some may be challenging – dealing with anti-social behaviours, medical needs, management of child safeguarding needs etc.

You will have strong communication skills and be confident managing conflict.

Why Serco

A place you can make an impact: As part of a highly collaborative team, you’ll be able to strongly influence hiring managers efforts that help us deliver vital services.

A place you can count: Working for a globally operating business delivering essential services across 5 vital sectors, your next opportunity and challenge won’t be hard to find.

A place for you: You’ll become an integral member of a well-defined and supportive team, who believe passionately in the value of our work.

What we offer

Pension – 6% contribution  Employee Assistance Programme Chance to contribute to innovation in the public services A company passionate about diversity and inclusion Serco Benefits package - discounts include cinema, merlin entertainment and online shopping discounts, discounts on mobile phone plans and leisure centre memberships A safe and supportive culture A company passionate about diversity and inclusion

#aasccareers

  • Chief Executive Office

    3 weeks ago

    Norwich, Norfolk, United Kingdom NORWICH HOUSING SOCIETY LTD Full time

    Norwich Housing Society LtdNorwich Housing Society Ltd has been providing homes for older people in the City of Norwich since 1934. The Society is a registered charity governed by a Board of enthusiastic volunteers from various backgrounds.We seek additional Board members who would like to make a difference to social housing for older people in...

  • Housing Officer- Norwich

    4 weeks ago

    Norwich, United Kingdom Serco Plc Full time

    Housing Officer **Location**: Norwich **Working hours**: Full Time, 37.5 hours per week (You will be required to be on call rota) **Salary**: £24,500 Per annum You are required to have a valid UK driving licence for this role. You will be provided with a company car. On behalf of the Home Office, Serco manages the Asylum Accommodation and Support Services...

  • Housing Officer- Norwich

    3 weeks ago

    Norwich, Norfolk, United Kingdom Serco Limited Full time £24,500

    Housing Officer Location: Norwich Working hours: Full Time, 37.5 hours per week (You will be required to be on call rota) Salary: £24,500 Per annum You are required to have a valid UK driving licence for this role. You will be provided with a company car. On behalf of the Home Office, Serco manages theAsylum Accommodation and Support Services...

  • The Dog House, Norwich

    4 weeks ago

    Norwich, NR1, Norwich, United Kingdom Punch Pubs Careers Full time

    Could you run this Norwich pub? Do you have what it takes to run the show at The Dog House in Norwich? Situated in the heart of a vibrant city, this characterful pub is just waiting for a savvy operator to take it to the next level. The Dog House boasts a ground-floor bar, patio garden, and galley kitchen, all great for attracting shoppers and tourist in the...

  • Neighbourhood Co-ordinator

    4 weeks ago

    Norwich, United Kingdom Habinteg Housing Association Full time

    **Position**:Part time Neighbourhood Coordinator _(Housing Officer)_ **Type**: Job share/Permanent **Position 1** **Hours**:19 Hours per week (Permanent) **Areas**: Norwich, Hoveton, Thetford **Based**: Scheme Office, Norwich NR5 9LL with Hybrid working. **Salary**: £15,621.07 **Position 2** **Hours**:16 Hours per week (Permanent) **Areas**:...

  • The Dog House, Norwich

    4 weeks ago

    Norwich, Norfolk, United Kingdom Punch Pubs Careers Full time

    Could you run this Norwich pub?Do not wait to apply after reading this description a high application volume is expected for this opportunity.Do you have what it takes to run the show at The Dog House in Norwich? Situated in the heart of a vibrant city, this characterful pub is just waiting for a savvy operator to take it to the next level.The Dog House...

  • Board Member

    4 weeks ago

    Norwich, United Kingdom Norwich Housing Society Ltd Full time

    BOARD MEMBER Norwich Housing Society Ltd has been providing homes for older people with support in the City of Norwich since 1934. The Society is a registered charity governed by a Board of enthusiastic volunteers from various backgrounds. We seek additional Board members who would like to make a differrence to social housing for older people in Norwich....

  • Local Housing Advisor

    4 weeks ago

    Norwich, United Kingdom Broadland Housing Full time

    North Norwich Local Delivery Team Hybrid Homeworking with office base in Norwich Full time, 37 hours per week (Monday to Friday) Starting Salary at £24,420 per annum, with future progression opportunities to £25,980 per annum Permanent Contract About the Role We are looking for a Local Housing Advisor to join our North Norwich Local Delivery Team,...

  • Housing Officer

    4 weeks ago

    Norwich, United Kingdom Securo group ltd Full time

    Job role: Housing Officer Days: Monday to Friday Times: 8am to 6pm Wage: £26 - £29K based on experience Location: Norwich Essential skills: - A good working knowledge of Microsoft, Word, Excel, Outlook and Teams. **Responsibilities**: - Reporting - Client inductions - Client Welfare and Safeguarding - Data Tracking - Leadership - Engagement with...

  • Neighbourhood Officer

    4 weeks ago

    Norwich, United Kingdom Broadland Housing Full time

    Agile Hybrid Homeworking (office base Norwich) Starting Salary at £16,086 per annum pro rata, with future progression opportunities to £17,112 per annum pro rata, plus Essential Car User Allowance of £2,018 per annum pro rata Permanent Contract About the role We have an exciting opportunity for a Neighbourhood Officer to join our team covering South...

  • Finance Lawyer In-house Norwich

    3 weeks ago

    Norwich, Norfolk, United Kingdom Reed Full time

    In-house Finance Lawyer opportunity for Norwich based business. If you have 2+ PQE in the areas of commercial real estate, asset finance and/or structured finance and are looking to make the move to in-house or simply ready for a change then please get intouch.Reporting to Director, Legal & Compliance, with ultimate reporting line into the Managing Director,...

  • Housing Engagement Worker

    2 weeks ago

    Norwich, United Kingdom YMCA Norfolk Full time

    **Join YMCA Norfolk's 2024 Team of the Year!** **Position**: Housing Engagement Worker **Pay**: £12.60 per hour **Location**:Norwich Community Housing **Contract Type**: Permanent **Hours per week**: 37.5 hours per week If you're passionate about making a difference, and would love to transform the lives of young people living in Norfolk, then this...

  • Housing Officer

    4 weeks ago

    Norwich, United Kingdom X2recruit Full time

    X2 Recruit are currently recruiting for 5 x Housing Officers in Norwich. We are looking to recruit housing officers for a government contract which is using hotels to house Asylum Seekers which can be a demanding but rewarding role. You will be the point of contact between the Supervisors/services and the asylum seekers in the hotel giving guidance and...

  • Front of House Staff

    4 weeks ago

    Norwich, United Kingdom Norwich Family Golf Centre Full time

    Full time front of house position at Norwich Family Golf Centre Job duties include; Serving food and drink to customers in the sports bar and cafe Serving on the golf centre reception desk, dealing with enquiries for the driving range, golf technology and crazy golf Previous hospitality or golf club experience desirable Weekday, weekend and evening...

  • Social Housing Solicitor

    4 weeks ago

    Norwich, Norfolk, United Kingdom Atkinson Moss Full time

    Social Housing Solicitor / Property Litigation Solicitor - Norwich New opportunity for an experienced Litigator to join a Prestigious local firm within their Social Housing Disputes team. This opportunity would see you joining a well-established reputable firm who are renowned in the market for their reputation, producing high-quality work and for promoting...

  • Social Housing Solicitor

    1 month ago

    Norwich, Norfolk, United Kingdom Atkinson Moss Full time

    Social Housing Solicitor / Property Litigation Solicitor - Norwich New opportunity for an experienced Litigator to join a Prestigious local firm within their Social Housing Disputes team. This opportunity would see you joining a well-established reputable firm who are renowned in the market for their reputation, producing high-quality work and for promoting...

  • Social Housing Solicitor

    4 weeks ago

    Norwich, United Kingdom Atkinson Moss Full time

    Social Housing Solicitor / Property Litigation Solicitor - Norwich New opportunity for an experienced Litigator to join a Prestigious local firm within their Social Housing Disputes team. This opportunity would see you joining a well-established reputable firm who are renowned in the market for their reputation, producing high-quality work and for promoting...

  • Social Housing Solicitor

    2 weeks ago

    Norwich, United Kingdom Atkinson Moss Full time

    Social Housing Solicitor / Property Litigation Solicitor - Norwich New opportunity for an experienced Litigator to join a Prestigious local firm within their Social Housing Disputes team. This opportunity would see you joining a well-established reputable firm who are renowned in the market for their reputation, producing high-quality work and for promoting...

  • Housing Assistant

    3 weeks ago

    Norwich, United Kingdom HASTOE HOUSING ASSOCIATION Full time

    **Housing Assistant** **Salary**:£26,420 - £28,620 per annum, full time/£13,210 - £14,310 per annum, part time **Hours**:35 hours per week full time or 17.5 hours per week to be worked over a minimum of 3 days between Monday and Friday. **Location**: Hybrid contract with the requirement to attend an office based in the Norwich area one day per week....

  • Service Administrator

    2 weeks ago

    Norwich, United Kingdom Shelter Full time

    We’re looking for an enthusiastic individual with office administration and customer service experience to join us as an Administrator and provide the support we need to help us deliver an effective local service. This is an exciting opportunity and you will play a key part in standing up to the housing emergency. About Shelter Home is a human right....