Medical Receptionist

Job summary

We are looking for a professional who will work in reception of a busy general practice in Kenilworth. This individual will also handle daily administrative tasks of clinicians, staff, visitors and patients. Some tasks will include; greeting patients, answering telephone calls, managing appointments. Our reception team are essential in the operation of a smooth and efficent medical centre.

Main duties of the job

For a complete overview of the duties of a Medical Receptionist, please refer to the attached job description.

About us

We provide general practice services to 12,300 patients in Kenilworth. We have a team of caring and supportive clinicians and an outstanding administrative and reception team.

Job description

Job responsibilities

JOBTITLE: MedicalReceptionist/Administrator

MAIN PURPOSE OF THEPOST: To provide a point ofcontact for patients and act as a focal point of communication betweenpatients, doctors and other medical staff.

RESPONSIBLETO: ReceptionManager/Practice Managers

MAJORDUTIES AND RESPONSIBILITIES OF THE POST

1.Reception duties

(i.)Receiveand make calls as required. Divert calls and take messages as appropriate

(ii.)Respondto all requests by patients requiring appointments with member of the clinicalteam, ensuring adherence to the practice protocol for booking appointments

(iii.)Booknursing appointments for recalls, following appointment timeframes

(iv.)Manageall queries as necessary in an efficient manner

(monitor patients still waiting to see the clinician to ensure patients are seenin a timely manner

(vi.)Explainpractice arrangements and formal requirements to new patients and those seekingtemporary cover, ensure procedures to add these patients to the clinical systemare completed

(vii.)Dataentry of new and temporary registrations and relevant patient information asrequired

(viii.)Advisepatients of relevant charges for private services, accept payment and issuereceipts for same

(ix.)Respondto all queries and requests for assistance from patients and other visitors

(x.)Enterrequests for home visits and telephone calls into the appointments system, includingall relevant information and where necessary refer to the managing doctor

(xi.)Ensurethat requests for prescriptions are processed within the practice set timeframe

(xii.)Supportall clinical staff with general tasks as requested

(xiii.)Scanningof patient related documentation and attaching scanned documents to patientshealthcare records

(xiv.)Ensurereception and waiting areas are kept neat and tidy

(xv.)Ensureadequate supplies of stationary and relevant forms are available within the receptionarea.

(i.)Ensureall locum doctors are familiar with practice procedures on arrival and issuethem with a locum pack

2.Start and end of day procedures

(i.)Openup premises at the start of day, set alarm to day function and make allnecessary preparation to receive patients

(ii.)Securepremises at end of day, ensure the building is totally secured; computers arelogged out and switched off, internal lights off, doors locked and alarmactivated

3.Training/Meetings

(i.)Toattend any relevant training courses arranged by the Practice

(ii.)Toattend regular staff meetings

4.Any other delegated duties consideredappropriate to the post

Person Specification

Qualifications

Essential

English and Math GCSE (or equivalent)

Experience

Essential

- Experience of working with others - Experience of using own initiative - Experience of customer service

Desirable

- Experience of working in a reception environment - Experience of working in General Practice

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