Client Onboarding Executive

1 month ago

London, United Kingdom Houst Full time

About Houst:

Looking for a job where you can be part of a team that is revolutionising the short-term accommodation industry? Look no further We are a professional management service that helps homeowners and landlords enjoy more freedom by taking care of the hassle of hosting their properties. Our mission is to leverage the latest technology to make hosting a property as effortless as possible and increase revenue for our hosts. Join us in our quest to disrupt the industry and make hosting a breeze

About the Role:

As a Client Onboarding Executive at Houst, you will play a crucial role in ensuring that our new clients have an exceptional onboarding experience. You will be the primary point of contact, responsible for establishing and nurturing strong relationships with our clients from the outset of our partnership. 

Key Responsibilities:

  • Onboarding new properties across the UK and Ireland, utilising a combination of remote calls and face-to-face meetings in London.
  • Develop and maintain strong, trust-based relationships with new clients during the initial stages of their partnership with Houst.
  • Create professional and compelling property listings that showcase our clients' properties effectively to potential guests.
  • Collaborate closely with internal teams to ensure a seamless transition for new clients and properties onto the Houst platform.
  • Act as a brand ambassador for Houst, embodying our commitment to exceptional service and client satisfaction.

Requirements

  • Previous experience in client onboarding, account management, or similar roles within the property management or hospitality industry is preferred.
  • Excellent interpersonal and communication skills, with the ability to build rapport and trust quickly.
  • Proactive mindset with the ability to work independently and efficiently manage multiple tasks.
  • Knowledge of the UK and Ireland property markets is an advantage.
  • Please note some weekend availability may be required

Benefits

  • Laptop - for business use
  • Regular team social events (both in person and virtual)
  • Company-wide recognition of outstanding work
  • Opportunities to innovate

At Houst, we embrace diversity and inclusion as fundamental pillars of our workplace culture. We believe that a diverse team fosters creativity, innovation, and success. We are committed to creating an inclusive environment where everyone feels valued and has equal opportunities to contribute and succeed.

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