Theatres and Critical Care Support Secretary

1 week ago

Maidstone, United Kingdom Maidstone and Tunbridge Wells NHS Trust Full time

Job overview

There is an exciting opportunity to work in Ophthalmology CAU as a Band 4 Senior Booking Clerk for the Rapid Access eye clinic. You will be part of a team that provides Ophthalmology services.

The role is pivotal in helping to manage the Ophthalmology CAU team at Maidstone Hospital. This includes sight saving outpatient clinics and waiting list management.

Main duties of the job

Previous experience of CAU’s and the how to book patients on to treatment lists is ideal. You should be resilient, motivated, organized, work well under pressure and have exceptional communication skills. You will work closely with the CAU Team leader and Service manager to ensure the trust access policy is adhered to and that all admin related Key Performance Indicators (KPIs) are met with remedial actions put in place when necessary.

You will support the CAU Lead, liaising with other departments, patients and relatives, as well as clinical colleagues to ensure that patient admissions are appropriately planned and managed.

Please note that this role may often attract a high level of applications. Please note this role may close earlier than the original closing date so please ensure you submit your application as soon as possible.

Working for our organisation

MTW is a large acute hospital trust in the south-east of England.

We provide a full range of general hospital services and some aspects of specialist and complex care to around 600,000 people living in west Kent and East Sussex. We have a team of over 8,000 full and part-time staff. We also provide specialist cancer services to around 2 million people across Kent and East Sussex via the Kent Oncology Centre.

In the 2024 NHS staff survey, our employees ranked MTW among the top 10 NHS Trusts nationwide and the second-best Trust to work for in the South East.

Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.

Detailed job description and main responsibilities

Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.

Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check at Standard Level.

At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.

We support our staff with disabilities to ensure they have the adjustments they need to be the best they can be in the workplace. Collaborating with Access to Work means that our staff are assessed by experts in the workplace and we ensure that their recommendations are implemented as quickly as possible. You can find out more here: Access to Work: get support if you have a disability or health condition: What Access to Work is - GOV.UK (www.gov.uk)

Interview Date: To be confirmed

Person specification

Qualifications

Essential criteria

Good education (to GCSE level)

Desirable criteria

NVQ 2 in customer services or administration or equivalent

Experience/ Knowledge

Essential criteria

Administration or reception experience Word processing skills Good IT skills Aware of National Patient Access targets Experience in supervising staff

Desirable criteria

Excel spreadsheet skills Waiting list experience Outpatient experience Change management skills Experience of Patient Centre Experience of Choose & Book Knowledge of PTL (patient target Lists) Comprehensive Knowledge of Trust Access Policy

Skills

Essential criteria

Computer literate and has appropriate keyboard skills Customer care skills. Appraisal skills. Experience in staff training

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