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Assistant Neighbourhood Manager
3 months ago
About The Role
An exciting opportunity has arisen to join our General Needs team based in Manchester, Crossley Court, on a fixed term 12 month contract. W orking on one of our general needs housing schemes, you will have the opportunity to help the community grow and become a better place to live by supporting people to manage their tenancies and being the first point of contact for our tenants living in the community. Are you an enthusiastic, proactive, creative and empathetic person with a passion for inspiring people and creating sustainable communities? Are you a positive, people-oriented team player who thrives on getting the best deal possible for tenants and developing their strengths, talents and the community they live in? What you will be doing: Assisting the neighbourhood manager in case managing wide ranging tenancy management issues including (but not excluding): anti-social behaviour, property condition, garden enforcement, managing complaints, safeguarding, domestic abuse and tenancy fraud/misuse cases. Including the enforcement of tenancy agreements; including providing tenants with accurate and appropriate advice about their rights and responsibilities in relation to their tenancy agreement Taking a lead in ensuring the environment is kept to a good standard, assisting the neighbourhood manager in managing issues such as gardening and cleaning contracts Being responsive to instances of disrepair within accommodation and work with the asset management and repairs team to ensure any maintenance issues are resolved Working with the neighbourhood manager to ensure the speedy allocation and re-let of void properties within the target turnaround period and in line with Saha’s policy, procedure and good practice Promoting effective multi agency working by developing good local contacts with other relevant statutory and voluntary agencies in the area, attending regular local meetings where required and generally promoting the work of Saha with other agencies Carrying out regular estate inspections to identify environmental and other problems as well as taking relevant action as appropriate to improve the neighbourhood and develop practical and creative solutions for improvement
About You
We're looking for someone who is passionate about tenants, thrives in a fast-paced environment, and has an unshakeable positive, can-do attitude with a high level of resilience.
We're looking for people who have:Experience of or knowledge related to working in social housing A good understanding of the different aspects of effective tenancy management and the importance of ensuring these are dealt with in a timely manner Proven capacity to deal successfully with difficult and complex situations Understanding of wider support and funding facilities available for vulnerable tenants A Proactive and self-motivated with a can-do attitude Demonstrable empathy with our tenants The ability to see problems from a variety of viewpoints and perspectives; and to deal sensitively and empathetically with people in difficult and stressful situations
The benefits on offer
In return for helping to transform lives, we’ll give you access to some great benefits. These include:
