Web Operations Assistant, Digital Commerce EMEA

1 month ago

London, United Kingdom Ralph Lauren Full time

Position Overview

The Web Ops Assistant supports the associate in the daily execution of content deployment, internal search optimisation and web store updates across RLE webstores, PFS and Omni channel experiences in multiple regions and languages in EMEA and LATAM. They work cross functionally to collaboratively execute campaign/project launches on time ensuring a cohesive consumer journey is achieved. A highly organized and detail orientated individual is required to update/set up a variety of online initiatives and maintain the back end platform.

Essential Duties & Responsibilities

•Execute Content deployment

•Jira set up management

•Execute store information updates

•Inputs into platform optimization

•Resolves issues quickly as possible to ensureoptimized customer journey.

•Execute Monetate /hot fixes

•Execute internal search plans

•Execute SOTF deployment

•Code creation/set up

Deployment

•Execute deployment of all content on time and correct for all channels, regions, and devices.

•Use Salesforce to build /update content slots, build content on PLPs, upload mood banners, update flyout assets and update navigation categories.

•Work with associate to set up and maintain site promotions

•Ensure all pages are scheduled correctly and approved on time for launches.

•Set up and update Jira tickets, adding preview links correctly and in a timely manner as to not delay launches.

•Perform site testing, UAT and QA for launches and new site features post releases.

•Carry out daily site checks/walk throughs to ensure customer journey is as planned.

•Help inform and/or correct system issues as they arise with cross functional team, raising all to manager.

•Updating store information

•Execute Monetate/quick fixes on site

•Execute internal search plan across all locals.

•Implement synonym/hyponym mapping

•Execute deployment of content for SOTF

•Execute code creation

Collaboration

•Engage in trade discussions, looking for ways web ops team can contribute to key metrics

•Share web ops successes in trade meetings.

•Collaborate with content planning team, global creative ops and development to ensure content is deployed as planned.

•Partner with SEO lead to implement meta tags within content and categories.

•Partner with retail operations team to ensure store information on site is accurate.

•Partner with North America on new ideas and best practice sharing

Experience, Skills & Knowledge

This role is ideal for someone early in their ecommerce career, who enjoys the technical aspect of platform build/set up and would love to work in an exciting global brand.

·1+ years of experience in ecommerce trading (can be from an internship)

·Ability to work independently in a fast-paced environment. Ability to prioritise large workload

·Ability to work in a high-energy, high intensity and rapidly evolving environment.

·Experienced knowledge of web operations’ technologies including Salesforce Commerce Cloud, HTML, XML, and CSS.

·Strong Excel skills.

·Strong communication skills both written and verbal

·Highly organized and strong attention to detail

·A willingness to get stuck in and learn

·Positive “can-do” attitude

·Willingness to be flexible and pivot across multiple tasks and priorities as necessary.

·Proactive, taking initiative for needed improvements and problem solving.

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