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Host/Box Office Staff/Check In

2 months ago

Cardiff, United Kingdom The Glee Club Full time

Part-Time Check In / Box office / Ticket office / Host 

PLEASE NOTE: Must be available to work weekends and evenings

Established in 1994, our award-winning venues have been hosting events for over 30 years, including comedy, music, drag, podcasts, talks/Q&As & spoken word. Described by The Guardian as “enormously well-regarded”, we pride ourselves on a commitment to excellence & innovation in live events.

We are committed to diversity and inclusion, and are keen to attract people of different backgrounds, perspectives and experiences. We particularly encourage applications from historically underrepresented communities for all roles. Just like our venues are designed for everyone, so is our workplace, and we work hard to create an inclusive culture for everyone. 


The Glee Club Cardiff is located in Mermaid Quay, in Cardiff Bay. We have a 450 seat auditorium, where we hold our live stand up comedy shows every Thursday, Friday & Saturday evening. We also host touring comedy shows and live music, drag & spoken word during the week. 

What We Are Looking For: We are looking for a confident, enthusiastic, organised and friendly person to join our team as a host / check in staff.

Pay: £11.70ph + tips and a bonus scheme, paid 4 weekly.

Job Role & Responsibilities:

  • Check floor plans and ensure everyone is allocated a seat.

  • Use epos (till) system to enter food and drink pre orders accurately and efficiently.

  • Checking names off a list and meeting and greeting customers in a friendly manner when they arrive and assign them their allocated seats, quickly and efficiently. 

  • Sell tickets on the door. 

  • Manage any issues with seating / customer requests. 

  • Manage any issues with food and drink pre orders. 

  • Keep managers up to date with no shows, issues etc.

  • File and fill out end of night paperwork correctly.


Things to know:

  • Shifts start between 5pm and 6pm and generally you will finish 1.5 to 2 hours after this.

  • We don't provide transport so please make sure you can reliably commute to and from the venue at night.

  • It can be quite intense as we have to check in up to 400 people in an hour so confidence is important (on these shows there would be someone else with you)

Perks:

  • Free tickets to shows you're not working * (if they are our shows)

  • Shifts finish early enough to still go out afterwards.

  • Productivity scheme which could mean an extra £1.50 per hour, on that shift, if targets are hit. 

  • Friendly, inclusive and interesting place to work. 

  • Short, evening shifts, perfect for anyone studying or someone looking for a part time job.