Client Services Specialist

4 months ago

Bristol, United Kingdom Howden Group Holdings Full time

Who are we?

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of 15,000 employees spanning over 100 countries.

Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people-first approach. There’s no such thing as individual success. We all need to play our part, contributing our skills and experience to make a true difference. That’s Howden.

Why work at Howden?

We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down disappointed head-hunters for years. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

Howden are seeking a Client Services Specialist to successfully achieve success for our clients. This role specifically focuses on delivering exceptional client service within our Pensions team and how operationally we can underpin and support our client’s needs.

This is a full-time, permanent opportunity that follows a hybrid work pattern and has the flexibility to work from any of our UK offices (Bristol or London preferred).

Role Responsibilities:

Complete work for scheme renewals or market reviews in line with clients’ requirements, collation, and analysis of results in appropriate format and support the Consultancy Team with report production.

Monitor insurers’ performance on behalf of clients and challenge insurer at higher level to resolve any issues.

Deal with client queries (verbal and written) in line with service level agreements and liaise with insurers where necessary to deliver on this.

Update all internal systems as per process ensuring we remain compliant.

Ownership of delivery of tasks and proactively manage your workload.

Manage client relationships in conjunction with the Consultancy team to support retention & growth opportunities.

Provide peer review support as necessary.

Role Requirements:

Experience of Group Pension gained from working a similar role with an Employee Benefits Consultancy or with an Insurance Provider.

RO1 & RO4 held, this is preferred but not essential. The business will support you in working towards this.

Good understanding of all Group Pension providers in the current market.

Good understanding of industry regulations, compliance requirements and technical specifications.

Good understanding of the Employee Benefits sector and its associated products.

Motivated with a strong desire to learn about the Employee Benefits industry and specifically the Group pension sector.

Who we’re looking for

At Howden we value diversity - there is no one Howden ‘personality type’. Instead, we’re looking for individuals who share the same values as us:

Our successes have all come from someone brave enough to try something new

We support each other, in the small everyday moments and the bigger challenges

We are determined to make a positive difference, at work and beyond

What do we offer in return?

A career that you define.

Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society’s greatest challenges.

And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work – and vice versa. That's why we do our best to support our people in every aspect of their lives.

Diversity and Inclusion

At Howden, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.

Our sustainability promise

We’re on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here.

Permanent

  • Client Service Specialist

    6 months ago

    Bristol, United Kingdom Active Staffing Solutions Full time

    To £32K + Bonus + Bens - Bristol/Home based - Fantastic Career Path **Client Service Specialist - Pension** As today’s diverse workforce have different motivations and lifestyles, there’s no one-size-fits-all option. A good benefits strategy begins by balancing the needs of the business, its people and budget. It’s about digging into the detail and...

  • Client Services Specialist

    1 day ago

    Bristol, United Kingdom Hyperion Insurance Group Ltd Full time

    Howden are seeking a Client Services Specialist to successfully achieve success for our clients.This role specifically focuses on delivering exceptional client service within our Pensions team and how operationally we can underpin and support our client's needs.This is a full-time, permanent opportunity that follows a hybrid work pattern and has the...

  • Client Services Director

    4 days ago

    Bristol, United Kingdom Adlib Recruitment | B Corp™ Full time

    Job Description Client Services Director – Media Agency Location: Dual office base (Leamington Spa/Swansea) with flexible hybrid working and UK travel.Salary: up to £70,000 (DOE) + bonus (performance-based).We're working exclusively on behalf of a highly regarded media agency that ranks among the top five in its specialist field.They are deeply embedded...

  • Client Services Director

    2 weeks ago

    Bristol, United Kingdom Adlib Recruitment Full time

    Client Services Director Media Agency Location: Dual office base (Leamington Spa/Swansea) with flexible hybrid working and UK travel.Salary: up to £70,000 (DOE) + bonus (performance-based).We're working exclusively on behalf of a highly regarded media agency that ranks among the top five in its specialist field.

  • Roofers Mate

    6 months ago

    Bristol, United Kingdom Nationwide Specialist Services Full time

    **Roofing Operative at The NSS Group** **Part of NSS Maintenance** **£13.50ph - Overtime £20.25ph** **The Business** We are a specialist services supplier. From building maintenance to window and specialist cleaning, platform hire and equipment testing - self-delivered services, anywhere in the UK. Our dependable, in-house team works around the clock...

  • Client Services Specialist

    1 week ago

    Bristol, Bristol, United Kingdom Wheeler Clinic Inc Full time

    Case Management OpportunityEstimated Salary: $55,000 - $75,000 per yearAbout Wheeler Clinic IncWe strive to provide exceptional care and support to our clients, empowering them to achieve successful reentry into society.Job OverviewThis is an exciting opportunity to join our team as a Case Manager, working closely with clients to develop individualized...

  • Client Account Specialist

    3 weeks ago

    Bristol, Bristol, United Kingdom GetRecruited UK Ltd Full time

    Job Title: Client Account SpecialistAbout Us: GetRecruited UK Ltd is a specialist recruitment agency partnering with businesses in the financial services sector.Salary: Up to £35,000 per annum + benefitsJob Description:Develop and maintain strong relationships with clients, ensuring their needs are met.Manage client expectations, providing exceptional...

  • Client Services Director

    2 weeks ago

    Bristol, United Kingdom Adlib Recruitment Full time

    Client Services Director Media Agency To be considered for an interview, please make sure your application is full in line with the job specs as found below.Location: Dual office base (Leamington Spa/Swansea) with flexible hybrid working and UK travel.Salary: up to £70,000 (DOE) + bonus (performance-based).We're working exclusively on behalf of a highly...

  • Client Services Director

    2 weeks ago

    Bristol, United Kingdom ADLIB Recruitment Full time

    Client Services Director Media Agency Location: Dual office base (Leamington Spa/Swansea) with flexible hybrid working and UK travel.Salary: up to £70,000 (DOE) + bonus (performance-based).We're working exclusively on behalf of a highly regarded media agency that ranks among the top five in its specialist field. They are deeply embedded in the higher...

  • Client Services Director

    2 weeks ago

    Bristol, United Kingdom ADLIB Recruitment Full time

    Client Services Director Media AgencyLocation:Dual office base (Leamington Spa/Swansea) with flexible hybrid working and UK travel.Salary:up to £70,000 (DOE) + bonus (performance-based).We're working exclusively on behalf of a highly regarded media agency that ranks among the top five in its specialist field. They are deeply embedded in the higher...

  • Client Services Director

    2 weeks ago

    Bristol, United Kingdom ADLIB Recruitment Full time

    Client Services Director Media AgencyLocation:Dual office base (Leamington Spa/Swansea) with flexible hybrid working and UK travel.Salary:up to £70,000 (DOE) + bonus (performance-based).We're working exclusively on behalf of a highly regarded media agency that ranks among the top five in its specialist field. They are deeply embedded in the higher...

  • Client Services Administrator

    6 months ago

    Bristol, United Kingdom Mercer Full time

    **Mercer Marsh Benefits - Bristol** Mercer Marsh Benefits(MMB) is part of the Marsh McLennan family, bringing together a broad spectrum of expertise to help clients navigate the complex world of people risks, cost management and employee benefits. We are a world leader in workplace health and benefits. Operating in 135 countries, our team of specialists...

  • Client Services Director

    2 weeks ago

    Bristol, United Kingdom ADLIB Recruitment Full time

    Client Services Director – Media Agency Location: Dual office base (Leamington Spa/Swansea) with flexible hybrid working and UK travel. Salary: up to £70,000 (DOE) + bonus (performance-based). We're working exclusively on behalf of a highly regarded media agency that ranks among the top five in its specialist field. They are deeply embedded in the...

  • Client Services Director

    2 weeks ago

    Bristol, United Kingdom Adlib Recruitment | B Corp™ Full time

    Client Services Director – Media Agency Location: Dual office base (Leamington Spa/Swansea) with flexible hybrid working and UK travel.Salary: up to £70,000 (DOE) + bonus (performance-based).We're working exclusively on behalf of a highly regarded media agency that ranks among the top five in its specialist field.They are deeply embedded in the higher...

  • Client Services Director

    7 days ago

    Bristol, United Kingdom Adlib Recruitment | B Corp™ Full time

    Client Services Director – Media Agency Location: Dual office base (Leamington Spa/Swansea) with flexible hybrid working and UK travel.Salary: up to £70,000 (DOE) + bonus (performance-based).We're working exclusively on behalf of a highly regarded media agency that ranks among the top five in its specialist field.They are deeply embedded in the higher...

  • Client Services Director

    7 days ago

    Bristol, United Kingdom Adlib Recruitment Full time

    Client Services Director Media Agency Location: Dual office base (Leamington Spa/Swansea) with flexible hybrid working and UK travel.Salary: up to £70,000 (DOE) bonus (performance-based).We're working exclusively on behalf of a highly regarded media agency that ranks among the top five in its specialist field.They are deeply embedded in the higher education...

  • Client Services Director

    3 weeks ago

    Bristol, United Kingdom CV-Library Full time

    Client Services Director – Media Agency Location: Dual office base (Leamington Spa/Swansea) with flexible hybrid working and UK travel. Salary: up to £70,000 (DOE) + bonus (performance-based). We're working exclusively on behalf of a highly regarded media agency that ranks among the top five in its specialist field. They are deeply...

  • Mobile Smart Repairer

    2 days ago

    Bristol, United Kingdom O.T. Client Services Full time

    Our Client is a well-respected independently owned mobile smart repair business, who have fantastic reputation with positive social media ratings and recommendations. Our Client is offering the successful Mobile Smart Repairer: * A Fantastic Bonus Structure * A busy work environment with a continuous flow of jobs * Monday –...

  • Product Specialist Client Manager

    7 days ago

    Bristol, United Kingdom Techflair Pro Ltd Full time

    Accounting & Computing graduates!Software Product Specialist/ Client Manager - Career Opportunity with growing Software business!- Homebased anywhere in the UK.Requirements: I'm looking for a career minded professional with 6 months to 3 years work experience, coupled with strong Customer Services skills, looking for a career role!Must be keen to learn and...

  • Client Relationship Specialist

    3 weeks ago

    Bristol, Bristol, United Kingdom Harrison Scott Associates Full time

    About the RoleHarrison Scott Associates is a leading printing company that is committed to delivering exceptional results for our clients. We are currently seeking a talented Client Relationship Specialist to join our team and help us drive business growth through effective client management and sales strategies.The successful candidate will have a proven...