Service Advisor

3 weeks ago


Blackburn, United Kingdom Lookers Full time

Overview

Location:  Volkswagen Blackburn

Hours:  42;Monday- Friday: 08:00-17:30, Saturdays 08:00-12:30 (rota basis)

Salary:  £32,800 OTE (including £23,000 to £28,000 basic depending on experience, plus bonus)

Lookers  VW Blackburn is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team which consists of a team  Service Advisors, Vehicle Technicians and our enthusiastic and friendly Service Manager.

​As a Service Advisor at  Volkswagen , you will benefit from continuous training opportunities through our in-house brand developments. This is a truly exciting opportunity with potential for progression opportunities within Lookers

Booking MOTs, services and other repair work for our customers Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes Managing a high-volume of customers daily as well as telephone calls and online booking queries Informing customers of turnaround times and ensuring effective communication throughout the time when a customers’ car is in the workshop Maintaining accurate customer records, and updating the systems when any bookings have been made

As a Service Advisor at our busy dealership you must have heaps of energy, a warm personality and a real passion for delivering a first class customer experience each and every time. You will have excellent communication skills and the ability to build rapport easily whilst being able to explain technical information in a way that is clear and concise. Previous experience using Kerridge / ADP would be an advantage, as well as having knowledge of other essential dealer systems.

You will be a great team player but be able to also work independently using your own initiative. We want to hear from you if you have worked in a similar role within the automotive industry and have a passion for customer service and cars

If your skills and experience match what we are looking for, please


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