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Service Administrator

4 months ago

King's Lynn, United Kingdom West Norfolk Health Full time

Job summary

Hours: 21 - over 3 days

Pay: £24, - 25, (pro-rata) Dependant on experience.

Administration of two of our services - The Referral Support Service and 24hr Ambulatory ECG service

The post holder will process and manage referral data from GP Practices and Opticians and troubleshoot queries.

They will need to develop strong working relationships with administrative staff across different organisations, and speak with patients regarding patient choice and appointments, and answer queries.

Main duties of the job

To provide the highest standard of service to patients and colleagues

Use the NHS e-Referral system, SystmOne and Emis web to support GP Practice and Provider administrators.

Handle referral queries from patients, GP Practices, Opticians and Provider organisations.

Maintain accurate records using spreadsheets and databases

About us

West Norfolk Health is a membership organisationconsisting of 21 GP surgeries. Wesupport a patient population of 185 000, across a range of demographics fromurban deprived areas, through more affluent villages and towns, to rural areaswhere agriculture is the main way of life.

We facilitate local transformation - Understandingand supporting GP surgeries to adopt the latest national and local changesrequired by the NHS and commissioners.

We deliver primary care services 'at scale' - Delivering services to the locality where equality or efficiency requires a central 'hub'

Job description

Job responsibilities

Main Job Purpose:

Administration of two of our services The Referral Support Service (RSS) and 24hr ECGs

RSS:

Our RSS service processes referrals between providers across the local area within the

NHS e-Referral system. The post holder will process and manage referral data from practices and opticians and troubleshoot queries. They will need to develop strong working relationships with administrative staff across different organisations. and speak to patients regarding patient choice, appointments and answer queries.

24Hr ECG:

Our 24hr ECG service provides the fitting of ECG monitoring devices within Primary Care and facilitate the interpretation of the data. The post holder will administrate the service, receiving referrals, arranging appointments and troubleshooting as required. They will act as the liaison between our clinical hubs, the referring practice and the patient.

Main Responsibilities:

1. To provide the highest standard of service to patients and colleagues:

Timely and accurate input of referral documents to NHS e-Referral system Precise communication with practices and provider booking departments Timely and accurate communication with patients

2. To use the NHS e-Referral system, SystmOne and EMIS to support GP Practice and Provider administrators

3. To use the NHS e-Referral system to book appointments for patients, contacting them to offer choice and confirm appointments.

4. To handle queries from patients, GP practices, Opticians and Provider organisations

5. Maintain accurate records using spreadsheets and databases.

6. At all times to maintain the highest standards of confidentiality.

7. Monitor the 24hr ECG service ensuring interpretation and results are delivered within timescale, liaising with Practice hubs and 3rd party organisations.

8. To undertake regular training and personal development and to attend staff meetings

9. To undertake any other activities that may from time to time be reasonably requested by the Service Manager.

This job description is not exhaustive and may be amended from time to time in consultation with the post holder.

Person Specification

Qualifications

Essential

Good standard of education, including GCSE grade B or equivalent in English and Maths Proficient knowledge of Microsoft Word, Excel and email systems

Desirable

RSA level II Word Processing or equivalent qualification Educated to A level standard or equivalent evidence based competencies outside formal education

Behaviour

Essential

Flexibility, adaptability and the ability to deal with change and the demands of the post Maintain confidentiality Good interpersonal and communication skills at all levels

Experience

Essential

Working in the local NHS Working with NHS e-Referral Working with TPP SystmOne Working with EMIS Providing excellent customer service Communicating with patients

Skills and competencies

Essential

Methodical and accurate Willing and able to learn new systems and processes Ability to use own initiative and accept advice as and when appropriate Good telephone manner Good written and communication skills IT skills to ECDL standards or equivalent Flexibility and adaptability

Desirable

Ability to maintain accuracy when working under pressure Ability to work unsupervised

Other

Essential

Good problem solving skills and ability to use own initiative Working in a team maintaining good working relationships with others Determination to learn and succeed

Desirable

Flexibility to move between tasks Flexibility to cover for annual leave or sickness