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Business Administrator

4 months ago


Dawlish, United Kingdom Devon Partnership NHS Trust Full time

Job summary

Our South West Provider Collaborative is a partnership of NHS organisations, independent sector providers, and a community interest company dedicated to improving mental health support across the South West. Covering an area of 22,000km and serving a population of five million, we work collaboratively to ensure people receive high-quality care closer to home. Our commissioning responsibilities include Adult Secure Services, CAMHS Tier 4, and Adult Eating Disorders, with a focus on improving the care pathway for individuals needing specialised mental healthcare in the region.

We are seeking a proactive and organised Business Administrator to support our service lines, including Secure Services, CAMHS, AED, and Perinatal Services. Based at Langdon Hospital in Dawlish, but with the benefit of also some home working this role will provide comprehensive administrative support to case managers and service heads.

This is an exciting opportunity to contribute to the smooth operation of our services and make a real impact on the lives of individuals across the South West. The successful candidate will play a key role in supporting our collaborative efforts to improve mental health care services.

While initially offered as a 6-month contract, there may be opportunities for extension based on operational requirements and performance.

If you are a proactive and organised individual with strong administrative skills and a passion for mental health care, we encourage you to apply

Main duties of the job

As a Business Administrator, you'll play a vital role in supporting our service lines, ensuring smooth operations and effective communication. From organising meetings to managing data and assisting with patient information, your work will directly impact the quality of care we provide to our patients. If you're looking for a dynamic role where your administrative skills make a real difference, this is the opportunity for you.

Key Responsibilities:

Data Management and Collaboration Patient Information and Communication Administrative Support and Systems Meeting Administration Data Monitoring and Cross-Cover Support Meeting and Event Coordination Record Management and Collaboration

About us

About Devon Partnership Trust

We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.

We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do

Our values

We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.

We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.

Job description

Job responsibilities

JOB DESCRIPTION Job Details

Job Title:

Business Administrator

Band:

Band 4

Directorate:

Across All service lines

Department:

South West Provider Collaborative

Base:

Langdon Hospital, Dawlish

Responsible To:

Business Administrator Coordinator

To ensure that the turnaround times for clinical correspondence, results management response times to patient enquiries are delivered, taking corrective action to remedy where performance is compromised.

There will be an expectation for the post holder to be highly motivated, flexible and multi-skilled with excellent organisational skills, proven management experience and attention to detail.

The post holder will have high standard of skills using Microsoft Office packages and experience of using bespoke IT systems.

Possibility for this postholder to work across one or more sites.

Key Responsibilities include:

Meeting administration: taking and distributing formal minutes; recording clear actions and following these up to check completion; maintaining attendance records Ensure the teams have the appropriate and required training, equipment and environment to undertake their roles effectively Monitor maintenance within the building/s, ensure that the appropriate recording and reporting systems are up to date and the appropriate individuals,/teams are aware of breakages, changes or hazards to the building Develop and maintain Business Continuity Plans for area of responsibility Build and maintain strong relationships with clinical managers and teams Responsible for ensuring all records are up to date on appropriate staffing and patient systems and that items are dealt with quickly and efficiently on finance systems To maintain communication links with all staff, using a variety of techniques to develop team morale and motivation through effective personal leadership Promoting a satisfying and challenging environment for staff to work in. Aim to build a climate in which staff are valued and developed to their full potential. Person Specification

Qualifications

Essential

RSA 3 Word Processing or equivalent level of experience in practice. Shorthand or Speedwriting NVQ4 in administration or equivalent level administrative knowledge and experience GCSE English or equivalent Evidence of continuing professional and personal development

Desirable

ECDL (European Computer Driving Licence).

Experience

Essential

Excellent organisational skills. Experience of managing administration staff Ability to prioritise workload and adapt to change when required Experience of working as part of a team Previous experience of working within an administrative or secretarial team Experience of dealing with confidential and complex information Ability to take accurate formal and informal minutes

Desirable

Demonstrate good numeracy and literacy skills Experience of general office routine and filing systems

Communication and Working Relationship Skills

Essential

Excellent interpersonal and communication skills both written and verbal Able to deal confidentially and tactfully with people at all levels. Ability to take and convey clear messages Experience in dealing with people in distress in a calm and confident manner Willingness to embrace new ways of working/changes Ability to recognise when other communication methods may be needed Understanding and respect of confidentiality in the workplace.