Return to Practice AHP
4 weeks ago
*Previous applicants need not apply*
The post holder will support the Trust to achieve RTT Performance standards. They will assist in RTT data collection for patients on clinical pathways and carry out data quality checks and data validation to ensure we capture accurate waiting times. The post holder will offer advice and support on RTT rules and support the understanding of the RTT measures and standard. The postholder will assist the Deputy Directorate manager with management of the holding list patients and other operational actions.
Main duties of the job
The post holder will support the Medical PA Manager and secretarial staff in data validation Manager and operational staff with the following but not exhaustive:- The monitoring of the Trusts RTT data to ensure information is recorded accurately. .
Working for our organisation
At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 8,000 staff, many of whom are internationally renowned and have won awards for their work.
Detailed job description and main responsibilities
The post holder will support the Medical PA Manager and secretarial staff in data validation Manager and operational staff with the following but not exhaustive:- The monitoring of the Trusts RTT data to ensure information is recorded accurately.
- Assist with validation using PTL reports relating to RTT. Monitor patients that are on an “on-going” RTT week pathway and ensure pathway details are correctly recorded to enable RTT targets to be achieved ensuring that all the RTT rules and Access Polity guidance are adhered to and amend where necessary for any recording inaccuracies.
- Follow department and standard operating procedures and contribute to the process surrounding the recording of RTT.
- To assist in the identification of procedural issues that will reduce and improve data quality;.
- To assist in conducting regular audits and weekly validation of the ongoing PTL list in liaison with Deputy Directorate Manager, Medical PA Supervisor; outpatient staff and nurses, medical secretaries and elective admissions.
- Produce reports on request with regards to holding list patients.
- Act as an advisor to clinical and non-clinical staff in the RTT pathways to help improve knowledge of the process to adjust RTT start and stops according to DoH National Guidance to ensure patients pathways are accurately recorded on Trust PAS System.
- Investigate and take the appropriate action where pathways are incomplete to ensure that patients are receiving timely treatment and Trust information is robust.
- Support medical secretaries, admin managers with processes around the RTT pathway.
- NVQ Level 3 or equivalent in Business Admin and/or customer services or equivalent level of working experience
- GCSE Grade C or above in English Language and Math's or equivalent level of literacy and numeracy
- ECDL or equivalent Microsoft -application
- NHS RTT E-Learning modules
- Extensive use of Microsoft Office including Outlook, word, excel
- Prioritizing own workloads
- Proven ability to work to deadlines
- Using intranet to research
- NHS experience in an administrative or clerical environment where RTT is applicable
- Good in-depth working knowledge and operational use of NHS IT systems specifically around patient pathways and RTT rules
- Good administration skills
- Good communication skills ability to liaise with staff at all levels clearly and effectively both on telephone and face to face
- Good listening skills
- Good and experienced organisation and planning skills
- Ability to analyse data problems, to understand their causes and to resolve them
- Ability to prioritise and handle conflicting work demands
- Excellent keyboard skills
- Working without direct supervision
- Take initiative in correcting inaccurate information
- Working knowledge of Access policy
- Knowledge of RTT Consultant - lead waiting times guidance
- Ability to work under pressure
- Ability to demonstrate tact and diplomacy
- Ability to use initiative in problem solving
- Self-motivated
- To work well within the team
- Flexible to the needs of the service; willing to work as and when necessary
- Self-confident
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