Manager (All Levels) - Bedford, Bedfordshire

6 months ago


Bedford, United Kingdom German Doner Kebab Full time

Duties and responsibilities

Leads Operations Excellence: 

Oversees and manages all areas of German Doner Kebab Restaurant  Ensures guest service exceeds company standards and strong guest satisfaction is maintained  Responds efficiently to guest complaints and takes appropriate action to solve the problem  Enforces and ensures the best quality of products possible is served  Organise and supervise shifts to ensure both team and guest satisfaction  Trains and develops team through strong, well organised training and ongoing operational feedback  Appraises teams’ performance and provides formal feedback to keep them upbeat and productive  Estimate consumption, forecast requirements and maintain stock inventory to ensure product availability and minimum product wastage Monitors and ensures compliance with food safety and health & safety rules and regulations  Control costs and minimises waste to ensure maximum profitability of the restaurant  Successfully promote and publicize the GDK brand  Nurture a positive working environment and leads by example  Monitor all restaurant operations and initiate corrective actions  To be duty manager on rotation basis (role shared with supervisors)  Lead all financial areas including sales growth, cost management, and profit growth  Takes responsibility for the business performance of the Restaurant  Analysing and planning restaurant sales levels and profitability  Organising marketing activities, such as promotional events and discount schemes  Preparing reports at the end of the shift / week, including team control, food control and sales  Creating and executing plans for sales, restaurant profit and staff development  Setting budgets and / or agreeing them with the franchisee  Coordinating the entire operation of the restaurant during scheduled shifts Managing team welfare and providing them with regular feedback  Ensuring that all employees adhere to the company uniform standards  Meeting and greeting guest and organising table reservations  Organising and supervising the shifts of kitchen, dining and counter team  Maintaining high standards of quality control, hygiene, and health and safety  Checking stock levels and ordering supplies and ordering correct amount of supplies  Preparing cash drawers and providing petty cash as required  Helping in any area of the restaurant when circumstances dictate  To take a proactive role in encouraging teamwork, cooperation, harmony, productivity and a positive attitude within the working environment  At the end of each shift complete all necessary daily reports  Attend any training or meetings as and when required by German Doner Kebab or the Franchisee  To perform any other duties as designated by Operations Manager due to business demands  To take responsibility for and ensure the security of a German Doner Kebab Restaurant  Working with supervisors to coordinate all aspects of stock deliveries. Keep accurate records  To regularly collaborate with GDK and the Franchisee to ensure the monthly accounts are accurate and the receipt and administration of all deliveries are up to date  To administer and maintain the German Doner Kebab PMC system  To monitor the stock storage areas, ensuring they are secure, neat and clean at all times  To collaborate with the supervisors to ensure tight stock control and budgeted margins are achieved  To monitor with daily ordering so as to ensure that stock levels are maintained and orders are placed in a timely manner  To meet and greet all customers where possible and role model exceptional customer care  To monitor the training of restaurant staff including holding annual performance reviews To lead and comply with maintaining high standards of food quality  To support the supervisors and colleagues at peak times and to undertake any operational duty which might be reasonably required, to ensure guest expectations are met  Ensure GDK team are always well groomed and smart ready for work  At all times promote and follow legal responsibilities and requirements associated with the business  Maintain a local authority food safety certificate i.e. scores on the doors 5 stars. Check all areas of the restaurant to ensure compliance with the EHO and fire safety officers  Have a good working knowledge of all equipment and efficiently takes care of preventative maintenance. 

Business Relationships within the restaurant 

Team members and Supervisors  Store Management Team  Guest / Uber drivers  GDK personnel  Store Franchisee 

Qualifications 

A qualified candidate for the position of a Restaurant Manager should have outstanding interactive and communication skills 

and also possess the enthusiasm to work with colleague and staff as a team player. In addition to these, the following 

qualities, skills, knowledge, and abilities are most sought: 

Proven working experience as a Restaurant Manager  Demonstrated experience in customer service management  Extensive food knowledge  Proficiency in English  Computer literacy and familiarity with restaurant management software  Strong leadership, motivational and people skills Financial management skills 

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