Network Support Engineer

6 months ago

Berkshire, United Kingdom Amazon Data Services UK Limited - E17 Full time
Would you like to be an Engineer that builds the Cloud, rather than an Engineer that just uses it? At Amazon Web Services (AWS) our Amazon Network Support Engineers look after the behind-the-scenes network and tools that make the world's largest cloud computing infrastructure possible.

As a Network Support Engineer you will be responsible for operating the network infrastructure where you will learn the tools, services and components that the team relies upon every day. Through close collaboration, support and exchange of ideas, we share a common goal to serve our external customers. You’ll experience an inclusive culture that welcomes bold ideas and empowers you to own and deliver them.

If you are motivated and passionate about the work that you do, care about delivering for your customers, have a love for learning and working with new technologies, then we welcome you to join us. We want to hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven’t been exposed to yet.

Key job responsibilities
In this role a Amazon Network Support Engineer will focus on operating at scale our next-generation networks, you will utilise your networking skills along with our advanced tools and systems to reduce manual operations. The work will include:

* Responding to customer incidents/requests that may span multiple AWS services
* Troubleshooting and diagnosing network problems at a device level following established workflows
* Accurately recording and documenting your work in readiness for escalating issues to more senior network engineers
* Working with other Amazon Web Services teams to resolve customer issues
* Influencing our operations function, updating existing runbooks where are our process and procedures can be improved
* Amending existing automation, fixing simple problems so they don't come back
* Assuring our network security posture
* Ensuring all network devices are up-to-date running the latest approved firmware versions
* Working with third-party providers to keep the network running
* Engaging with our data centre operations team to replaced failed network devices

A day in the life
* Collaborate with and learn from the best networking engineers in the world
* Get to develop, build and operate networks at the very largest scale, in an organisation that values its engineers and promotes innovation and ownership
* Be part of a unique team that’s dedicated to history-making programmes
* Start a career path in one of the largest and most successful tech companies with a near-endless opportunity to explore and grow

About the team
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

We are open to hiring candidates to work out of one of the following locations:

Thames Valley, POST-BER, GBR

BASIC QUALIFICATIONS

- A good understanding of Networking fundamentals (like HTTP/HTTPS, TCP, UDP. IP, NAT, DNS, DHCP, SSH and IP subnetting)
- A basic understanding of different routing protocols (like RIP, OSPF and BGP)
- Knowledge or experience operating networking devices (like Cisco or Juniper) and troubleshooting networking issues using tools (like traceroute, mtr, ping, iperf, dig/nslookup, cURL, tcpdump/wireshark)

PREFERRED QUALIFICATIONS

- Experience monitoring and managing a networking environment consisting of multiple network devices via network management tools and platforms
- An understanding of Network Security best practices and other technologies such as firewalls and load balancers
- Bachelor’s degree in Engineering / Computer Science / Mathematics or related field.
- The ability to read automation scripts, code and configuration files to determine what is the expected outcome
- Experience scripting in modern program languages (like Python)
- Experience in a build or operations team, responding to customer impacting events, mitigating and root cause analysis of those events

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