Airdesk Operations Coordinator

1 week ago

Coventry, United Kingdom The Air Ambulance Service Full time

Job summary

We are scanning the skies for a Airdesk Operations Coordinator

As an Airdesk Operations Coordinator, you'll be at the forefront of our operations, serving as the vital link between our specialist NHS teams and our fleet of helicopters. Reporting to the Airdesk Team Leader, you'll be based at our Coventry Airport headquarters, with occasional travel to other operational sites.

This is not your average 9-to-5 job. Our service operates 24/7, 365 days a year, meaning you'll be part of a dedicated team working on a rota covering from 7am up until 2am. But the rewards are immense you'll play a crucial role in ensuring that our aircraft is effectively tasked and dispatched to respond to urgent medical needs.

Main duties of the job

Your responsibilities will include managing all aspects of a mission, from the initial request through to mission completion. This means working under pressure and multitasking are essential skills for success in this role. We're looking for someone with a high attention to detail and accuracy, who can maintain a positive and motivational outlook even in the most challenging situations.

Alongside providing outstanding service to our patients, NHS Clinical Partner Teams (CPT) and flight crews you will be required to provide other administrative support to the Airdesk Team Leader and Head of Operations.

This position would be ideal for those who have previously or currently working in an Emergency Operations Centre (EOC) or a Control Room (ie Ambulance, Police, Fire, etc)

About us

The Air Ambulance Service provides two very important functions, Helicopter Emergency Medical Services (HEMS) and The Childrens Air Ambulance (TCAA) which provides paediatric transfers across the UK. Our objective is to save lives, utilising specialist pilots, doctors, and paramedics and with our work centred on saving lives, improving clinical outcomes and being able to react quickly and efficiently to emergencies.

We are at the forefront of innovative clinical care, and we challenge boundaries.

Every day our charity is tasked with a unique set of missions which we respond to with our fantastic services, all of which are funded entirely by voluntary donations, trading and fundraising activities we undertake. This ethos remains at our core; we are here to work alongside and help the NHS without using their available funds. The impact we make with our services is to keep people alive, keep families together, to let children grow into adults and to enable the NHS to carry out more work than they would have been able to without our support.

We also impact our communities by creating jobs, taking actions to improve the environment, bringing people together as volunteers and creating worthwhile training and experience opportunities.

Job description

Job responsibilities

Perform day-to-day operational activities of the TCAA Airdesk, to support responsive mobilisation of TCAA aircraft and promote continuous improvement Engage and work cohesively with CPTs and TCAA Pilots to enhance service delivery Liaise closely with Crew Members and TCAA Pilots throughout TCAA tasks (pre, during and post) Liaise with hospitals, landing sites, airports, ambulance services, police, etc Proactively manage changing proprieties on a daily basis to ensure tasks are completed Communicate effectively and problem solve when issues arise whilst closely liaising with relevant teams Promote positive Crew Resource Management

Continuous process improvement and administration activities

Ensure Key Performance Indicators within the service are met, whilst providing feedback on breaches Provide statistics and reports on TCAA data Embrace new procedures and changes Raise incident report when required Complete general administrative tasks asrequested by the Airdesk Team Leader and Head of Operations

Additional

Comply with appropriate Personal Protective Equipment (PPE) requirements Comply with appropriate Infection Prevention & Control (IPC) requirements Adhere to Social Media Policy, always representing TCAA professionally Actively promote the work of TCAA when any appropriate opportunities arise Participate in charity fundraising activities including base visits Undertake any other duties, which may be reasonably required Person Specification

Knowledge and Skills

Essential

Educated to GCSE level or equivalent in Maths and English, Grace C or above Full UK manual driving licence MS Office Skills Experience of working within a control room environment Good communication skills with the ability to communicate appropriately and effectively in person, over the phone / virtually, by radio and in writing Knowledge of The Childrens Air Ambulance, its organisational values, and the service It provides Excellent interpersonal skills with the ability to relate to people, listen well, communicate effectively and in a professional manner Ability to develop effective working relationships with colleagues, NHS teams and external stakeholders Be able to demonstrate an understanding for the need for confidentiality and how this can be maintained Ability to multitask Have a high attention to detail and level of accuracy Ability to work under pressure in fast moving situations Be a positive and motivational individual Be able to work shift patterns relating to the role (inc long days, weekends, bank holidays, incidental overtime) Be able to effectively manage and prioritise a changing workload Be able to be resilient under pressure and to identify when support is needed for self or others

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