Multinational Underwriting Technician

5 months ago

Manchester, United Kingdom CNA Hardy Full time

Job Profile

Function / Area: International Solutions

Reporting to: International Solutions Multinational Account Consultant

Position Summary

Provide reliable and effective administrative and Underwriting Technician support to European Underwriters predominantly for the quoting, placement and management of Multinational Controlled Master Programs for CNA Hardy in Europe. You will act within the Underwriting Authority and escalation procedures in place.

In this role you will provide the highest standards of accurate administration and provide excellent service delivery. You will liaise directly with European Underwriters to set up Multinational Accounts in ComPass for the purpose of issuing quote or policy issuance requests to Fronting partners across the world. You will accurately interpret and enter data into Compass in order manage responses in a timely manner. You will also respond accurately and professionally to Broker queries and be responsible for query resolution from Billings and Collections and assist with activities for Home Foreign and CHISL where necessary.

Key Responsibilities

Competency

Description

Multinational Insurance Acumen

Be a technical expert across multiple lines of business, across countries, for new, renewal, endorsements and reinsurance processing. Actively participate and support both Outbound and Inbound Underwriters in new business, renewal and mid-term alteration underwriting activities that support underwriting decisions, consistent with business growth and profit. Actively engage and seek out training opportunities to further develop underwriting and multinational expertise.

Operations, Systems & Processing

Manage the processing of new and renewal business including data entry into system, producing accurate policy documents in multiple languages and lines of business within the different regulatory and compliance requirements for that country within agreed SLAs and quality standards Proactively manages enquiries from Underwriting, Billing & Collections, Re-Insurance, Claims so they are addressed by the Multinational team including Identifying and reporting problems with the system integration reporting Proactively manage month end bookings and reinsurance processes.

Accuracy & Service

Accurately manage requests to Network Partners across the world to keep quotes and renewal policy documentation within SLA. Monitor and ensure that all policies are correctly issued and processed as per instructed in Compass and within their Underwriting Authority and that granted within the team and escalating where not.  Ensure that all tax allocations are accurately processed including the accurate use of tax rates and calculation of tax splits where this is not provided. Work within the Peer Review procedures as determined by their manager.

Broker & Internal Relationship Management

Build a good relationship with Brokers as a representative for CNA Hardy International Solutions. Manage the responses to external queries from Brokers and works within escalation procedures where they do not have the knowledge to provide immediate answers. Build and maintain good relationship with Underwriters, Brokers, Fronting Partners and Operations and Network Team in USA and Canada as a representative for CNA Hardy International Solutions. Establish and maintain collaborative relationships with colleagues in other parts of the organisation, including Head Office, Risk Control, Distribution, Claims, Actuarial, etc. as needed.

Regulatory Requirements, Compliance & Underwriting

Be a technical for expert for Underwriters for multinational placements across multiple lines of business and countries for adherence to regulatory and compliance requirements across the world. Hold and work within appropriate Underwriting Authority and follow escalation procedures, as determined by the International Solutions management team. Collect and accurately record required compliance and regulatory information as determined for each line of business and country as instructed in the ComPass Fronting Facility Guide and also by International Solutions operational standards.  Proactively analyses and raise queries for Underlyer Requests where information provided is not in line with the country requirements for local policy / certificate issuance.

Global Account Management

Specialise in the renewal of middle tier multinational accounts proactively preparing for renewal and engaging with Underwriters. Accurately manage requests to Network Partners across the world to keep quotes and renewal policy documentation within SLA providing regular updates to all parties involved.

Skills, Knowledge & Experience

Awareness of Controlled Master Program placements Some knowledge of European compliance and regulatory requirements for local policies Good computer skills including Microsoft Office Suite Good interpersonal and communication skills Excellent attention to detail Team player Problem solver Proactive and organised Appropriate knowledge of all relevant regulatory and legal requirements applicable to the position

Additional Information

Company Overview

CNA Hardy is a leading specialist commercial insurance provider for clients within the Lloyd’s and company markets. We are part of CNA Financial Corp, the 8th largest U.S. commercial property and casualty insurance company. Established in 1897, CNA has approximately 7,000 employees, serving businesses and professionals in the U.S., Canada, Europe and Asia. We offer a wide range of products and services, providing a superior suite of insurance solutions that any organisation conducting business requires.

Why Choose CNA Hardy?

For us, the customer comes first.

Our winning proposition is our commitment to our customers: We offer more than just a policy – we deliver distinctive insurance solutions and we promise a superior customer service. How we deliver on this commitment is what sets us apart from the competition. Here are just some of the reasons you should choose us:

Our people: We recognise that our staff bring our commitment to our customers to life. Our priority is to be a great place to work so we continue to attract, retain and develop the best talent in the market. Our product offering: We develop innovative and specialised solutions by product and industry specialism and create certainty for customers through the delivery of underwriting and service excellence. This comprehensive global product offering supported by superior claim and risk control services is hard to replicate. Our relationships: We believe in building enduring relationships and want to focus our energy on partnering with customers and producers who value our approach and seek the same. Our track record: Our financial strength underpins our contract with our customers. We receive consistently high ratings from AM Best and Standard and Poor’s proving our ability to deliver on our commitment should the worst happen.

Treating Customers Fairly

We deal with our Customers in a professional, open and honest way at all times Designing and delivering products that meet their needs; Ensuring that no claims are unreasonably rejected; and Aiming to do things right the first time and putting them right if we get them wrong.

CNA Hardy is an equal opportunity employer.

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