Energy Market Analyst

1 month ago

London, United Kingdom Energy Exemplar Full time

About Energy Exemplar

Energy Exemplar is empowering transformative energy decisions across the globe.

Energy systems worldwide are undergoing radical changes to solve reliability challenges, meet clean energy targets, and integrate with adjacent industries. Energy Exemplar fits into this environment by revolutionizing the future of energy with clarity, speed, and innovation.

We are the market leader in the technology of optimization-based energy market simulation. Our modeling software suite, made up of PLEXOS and Aurora, is used in every region of the world. We have over 500 customers in more than 74 countries. One of our core values here is customer success. In order to continually serve our customers, as our base has grown - so has our team. We now have over 380 employees worldwide, and that number continues to grow. With offices in Adelaide (Australia), Salt Lake City and Sacramento (USA), London (England), Pune (India), and Singapore we are truly one global team.

We are constantly striving to develop innovative solutions to empower informed decisions about the energy future. Our team continuously strives to be first to market with the latest advances in mathematical programming and energy market simulation theory. Energy Exemplar’s founder, Glenn Drayton, is still heavily involved in our software development, backed by an expert team.

Energy Exemplar has grown significantly over the past few years, and we continue to do so as we grow at about a 30% rate annually. To continue this growth trajectory, we require an industry leading product portfolio whose hallmark is continued innovation. We also need to continue our expansion into new industries, technologies, and service models. To achieve this – we need additional talent to join our innovative, forward thinking, revolutionary company.

Energy Exemplar Vision, Culture and Values

Our Vision is empowering transformative energy decisions – revolutionizing the future of energy with clarity, speed, and innovation.

At Energy Exemplar, we foster a culture for passionate and curiosity-driven innovators to thrive.

We promote inclusivity and know that ideas and solutions can come from all levels. While our offices and employees are located throughout the world, we encourage connection and collaboration across teams and time zones. We allow for autonomy and project ownership, and support data-driven risk-taking in order to achieve excellence. A role with Energy Exemplar will see you working in a fast-paced, challenging, and equally rewarding environment where no two days are ever the same.

Energy Exemplar prides itself on its ability to assist its clients and customers to make complex impactful decisions. Energy Exemplar solves complex problems for its clients and provides a ‘crystal ball’ whereby clients can predict multiple futures and make intelligent decisions about tomorrow.

Our people reflect that desire – they are passionate about our product and about the solutions we offer our clients. Our business moves fast and doesn’t look back – it is always striving to solve tomorrow’s problems….today. That’s why we continue to be the market leader – globally.

It’s not just about the quality of our product but the quality of our people. Our people are creative, and they always look for a better way. They own their outcomes, and they perform to their best – every day. That’s what makes us who we are and a great place to work.

Our Values reflect the way we work, make decisions, and solve our problems. They also tell the story of how we work with each and with our customers.

Energy Exemplar’s Values are as follows:

CUSTOMER SUCCESS

Solve the problems that matter Deliver solutions that drive outcomes Customers’ success drives our business success.

ONE GLOBAL TEAM

A place where everyone can do their best work Passionate about making a positive impact Collaborate, communicate and act as one team

INTEGRITY & OWNERSHIP

Take ownership and be accountable for outcomes Value spirited debate then align behind decisions Operate at the highest standards

INNOVATION EXCELLENCE

Frontrunners – relentlessly pursuing innovation and excellence Foster idea generation at all levels Create the future by pushing the boundaries of today

About the Position

The Energy Market Analyst (Support) works as part of the Global Customer Support team and is primarily responsible for delivering an outstanding customer experience and product support for existing and new clients where required to ensure the product is being used effectively and to promote customer retention.

Key Stakeholder Relationships

This position works closely and collaboratively with all Energy Exemplar staff but in particular:

Support, Sales and Solution Teams based in EMEA Indian Development Centre colleagues. Global Product Delivery Team Global Product Development Team Global Support Team

Key Accountabilities and Duties

The following list is provided to set an expectation of the ‘core’ responsibilities of the role but is not intended to be an exhaustive list that covers all tasks that may be required on a day-to-day basis. As a rapidly growing business, it should be expected that the role and associated tasks are likely to evolve over time and that there will be situations where tasks not listed below will need to be undertaken to support region and business growth initiatives. 

Technical Support

Provide answers to technical support questions relating to the successful use of our software products in a timely, accurate and comprehensive manner Take ownership and track support cases from start to finish Provide troubleshooting and general modelling advice and guidance to clients Work with clients to resolve issues related to our SaaS/Cloud offerings and Desktop version Work with Account Management to successfully onboard new clients that utilize our SaaS/Cloud or Desktop offerings Frequently interact with Product Management and Development teams to resolve technical issues as well as to convey product development needs of clients. Assist in QA testing new product releases Assist Account Management where required to make proactive calls and on-site visits to learn more deeply about customer organizational goals, progress with our tools, and how we can help them be more successful

Customer Training and Knowledge Base

Provide onsite or online trainings to clients on a diverse set of topics related to our products Collaborate with our Learning Team to maintain and update our online learning platform Assist in maintaining software user documentation and help platforms Compose articles and produce videos to educate clients and to market our products Construct tools and examples that clients can utilize to more effectively utilize our products

Learning and Development

Learn PLEXOS to an Advanced level Learn C#, VBA or other scripting that interacts with the product and how to troubleshoot Maintain a high level of power market knowledge, newest, trends and developments

Candidate Requirements

Skills, Knowledge and Experience:

Strong analytical and problem-solving skills with the ability to research and learn new techniques Ability to articulate the business problem to be analyzed, quickly identify the critical elements of the problem, achieve a high-quality answer in a timely fashion, and synthesize answers to resonate with decision makers Professional approach, ability to work under pressure, organizational and time management skills, excellent attention to detail Excellent communication and customer service skills, including active listening skills – the ability and care to investigate issues more deeply to ensure we understand the context of the problem as well as the problem itself. In addition, strong verbal, presentation and technical writing capabilities are also expected. Team player with the ability to be a self-starter and work independently as needed. Advanced working knowledge of Microsoft Office products. Prior programming / database management experience (VBA, Python, SQL) and / or understanding of Mixed Integer Programming. Demonstrated working knowledge of power plant operations, electricity and gas markets Knowledge of fundamental energy market analysis, environmental markets, demand side management/energy efficiency, electric utility resource planning approaches Demonstrated working knowledge of SaaS products and experience troubleshooting issues with Cloud offerings Demonstrated working knowledge supporting users/customers for a SaaS/Cloud based service/product Experience in creating content (learning/knowledge base articles) for Cloud based product/services Demonstrated ability to build solid relationships across other internal teams, business partners and specialists by promoting teamwork, partnership and collaboration in a virtual or face-to-face environment.

Qualifications:

A tertiary degree in Applied Mathematics, Engineering, Economics, Operations Research or similar degree. Ideally the candidate should have specialization in Power Systems. 1-3 years’ experience in the Energy industry with a strong understanding of energy economics and market fundamentals and/or technical operation of generators and operation of power transmission system. Exposure to water utilities and the gas market desirable

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