Outpatients Healthcare support worker

1 week ago

Skegness, United Kingdom Lincolnshire Community Health Service NHS Trust Full time

Job summary

An exciting opportunity has arisen in Skegness Outpatients department due to developments of new services and changes in Outpatient clinic requirements and skills. We are seeking an enthusiastic & highly motivated Health Care Support Workers to join our friendly team.

The Outpatient's Department is a busy environment which will offer you a fantastic opportunity to use all clinical and non clinical skills when dealing with the public

Currently clinics are held Monday to Friday, however services have the potential to expand to 7 day a week working. Therefore the successful candidate must be able to work hours flexibly to meet needs of the service.

Main duties of the job

Skegness Hospital is part of Lincolnshire Community Health Service (LCHS), a busy progressive community hospital providing a variety of services to the local population of Skegness and surrounding areas.

The Outpatient Department facilitates multi-speciality clinics, including Surgery, Medicine, Renal, Vascular, Ophthalmology, Gynaecology, Diabetes, Rheumatology, Paediatrics and phlebotomy services and many more giving a wide variety of development. Training will be given to support facilitation of these services.

The current position would cover Monday -Friday hours per week, however, as services develop and expand, this may change, therefore the candidate must be flexible to meet the changeable service need.

Your main role would involve working as a member of the Outpatient team across all services/clinics including phlebotomy to provide a safe, efficient and cost effective service to patients.

Participate in the efficient running of clinics

Contribute to the delivery of care and assist in planning patient treatments

Assess safety and risk to both patients and self, implementing a safe working environment

Assist with carrying out patient's treatments.

To deliver a safe , effective and cost effective phlebotomy service. Training will be given.

Accountable to maintaining and adhering to current infection prevention control guidance

About us

Lincolnshire Community Health Services NHS Trust is in the top 25 per cent of all community trusts for overall staff engagement in the 2021 NHS National Staff Survey.

At LCHS, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in LCHS' workforce.

LCHS recognises the increasing demand for more flexibility in working practices in order to accommodate the personal goals and commitments that employees experience at different stages during their working lives. Flexible working opportunities such as part-time working, compressed hours, job shares, and hybrid working models can help staff to balance their personal and work commitments. Arrangements can be put in place if it can be shown that the needs of the individual can be balanced with those of the service and the impact on other team members, enabling the Trust to recruit and retain skilled staff, raise staff morale, reduce absenteeism and respond to changing service needs more effectively.

We are an ambassador of a learning culture that will support the right individual to progress in their chosen career through an 'earn while you learn' apprenticeship programme. Visit our Learning and Development page to find out more

Job description

Job responsibilities

To work as a member of the OPD team and within the Phlebotomy service by providing a safe, efficient and cost effective service to patients.

Run various clinics/phlebotomy service and manages time accordingly, under the supervision of Registered Nurse

Carry out blood samples from patients through Venepuncture following appropriate training.

Ensure specimens/bloods samples are labelled correctly for transportation to laboratories

Assess safety and risk to both patients and self and implement a safe working environment.

Accountable in maintaining current infection control protocols/ standards for yourself, environment and the patient.

Participate in regular departmental audits

To be responsible for ensuring patients are seen within appointment times within clinics and recorded via online booking system - Training will be given

Maintain and order stock control within required time scales for resources required for the OPD service

To have effective communication skills for a wide variety of patient needs.

Act as a chaperone/advocate for patients

Participate in the appraisal assessment process, competencies and attend training and development programmes to meet both individual and service requirement

To support learners within the department obtaining and maintaining clinical/ phlebotomy skills once deemed competent.

To liaise with the OPD team members within team meetings in helping develop and review current and future service needs

Maintain quality in own work and encourage others to do so, whilst working as an effective and responsible team member.

Person Specification

Qualification

Essential

Basic computer skills GCSE or equivalent in English & Maths NVQ level 2 or equivalent in Health and Social Care

Desirable

NVQ level 3/ Apprenticeship or equivalent experience in a care setting Care certificate qualification Relevant clinical skills for post

Previous Experience

Essential

Experience of working with people in caring/public facing role

Desirable

Experience of working within an Outpatients/care or NHS setting

Knowledge, Skills, Aptitudes

Essential

Computer literacy at basic skills level. Has insight into the needs and circumstances of vulnerable people. Must be able to undertake all aspects of the role whilst working as a lone worker. Effective communication skills, both verbal written and electronic. Ability to forge effective working relationships, with both patients and their relatives and colleagues. Evidence of learning, professional/personal development within the last 12 months

Desirable

Flexible in clinic areas Knowledge of clinical baseline observations Knowledge of safe guarding people Courses relating to basic life support and a healthcare role

Specific Requirements

Essential

Commitment to work as an integral part of a team. Ability to manage potentially stressful situations having the ability to remain calm under pressure. Flexible approach to meet service need including ability to work across a variety of shift patterns. Self-motivated and enthusiasm for the role with the ability to work on own initiative whilst recognising own limitations.

Desirable

Ability to prioritise and manage daily workload in such a way that takes account of patients' needs. Ability to undertake additional clinical skills

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