Service Delivery Manager – Priority Parking

6 months ago


Luton, United Kingdom Apcoa Parking Full time

Service Delivery Manager – Priority Parking - Luton Airport –  40-hour week, Thursday to Monday. Earlies and Lates -  £33,737 Per Annum 

Are you an experienced customer service manager? Do you have a full UK driving license? Are you looking for your next challenge?

If you answered yes to these questions, then read on

An opening has arisen to work as part of the onsite APCOA Management team at Luton Airport. You will manage a team which consists of a Supervisor, Team Leader, and Service Delivery Assistants. The team also consists of cleaners and Maintenance Technicians, along with PCV drivers. This role is integral ensuring an excellent level of service is provided across all areas of APCOA responsibility whilst operating within financial expectations.

Please note this role is 40 hours per week, shift work - Thursday to Monday. Earlies and Lates

Keep reading to find out what you will be doing in more detail

What you’ll do:

Plan, prepare and allocate staff across the entire operation, ensuring resources are deployed to the areas of most need during the working day. Organize, manage, and motivate your team including any casual staff across the APCOA operation. Agree daily with Service Delivery Supervisor a plan of action to deploy resources to the areas most needed during the working day. Monitor the performance of staff and confirm the team are effectively running the operation at all times across the site. Monitor and report the SLA performance of the service provided by APCOA. Staff management including recruitment, absence and sickness monitoring, relevant disciplinary action, payroll and training. Budgeting and revenue reporting. Maintain high levels of customer service ensuring all complaints are dealt with in a timely manner and responding directly to customers. Provide support to upper management when required.

What you’ll bring:

Recent and extensive team management experience. Extensive customer service experience. Experience with budgeting and financial reporting. Experience with people management, payroll, and absence monitoring. Excellent written and verbal communication skills. Excellent working knowledge of MS office

Does this sound like you?

Click “apply” now and one of our team will be in touch soon

We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.



  • Luton, Luton, United Kingdom Apcoa Parking Full time

    We are seeking an experienced Customer Service Operations Manager to join our team at Luton Airport.This is a full-time position, working 40 hours per week, Thursday to Monday. Shift work will include earlies and lates.About the RoleThe successful candidate will manage a team consisting of a Supervisor, Team Leader, and Service Delivery Assistants, as well...


  • Luton, United Kingdom APCOA PARKING (UK) LTD Full time

    **The Role**: **Service Delivery Assistant - Luton Airport - zero hours - £12.51 per hour** - Do you pride yourself on your customer service skills? Do you have a full UK driving license? Are you looking for a role where there is the potential for progression?- If you answered yes to these questions, then read on!- We are currently looking for Service...


  • Luton, United Kingdom APCOA PARKING (UK) LTD Full time

    **The Role**: **Service Delivery Assistant - Luton Airport - Full-time - £11.58 per hour** - Do you pride yourself on your customer service skills? Do you have a full UK driving license? Are you looking for a role where there is the potential for progression?- If you answered yes to these questions, then read on!- We are currently looking for Service...

  • Team Leader

    6 months ago


    Luton, United Kingdom APCOA PARKING (UK) LTD Full time

    **The Role**: **Luton Airport - Team Leader - Full Time - 4 on 4 off 2 days, 2 nights 12 hours shift - £28,674.00 Per Annum** *** **Are you a Leader?** **Do you have a knack for managing people?** **Are you a self motivated individual?** *** If you have a passion for excellence, a knack for managing people and a drive to elevate customer experiences, this...


  • Luton, United Kingdom APCOA PARKING (UK) LTD Full time

    **The Role**: **Parking Patrol Attendant - Luton - £10.42 per hour - 40 hours per week -temporary for 3 months with possibility of permanent** Do you enjoy working outside? Are you able to work with mínimal direction? Did you answer yes? then we may have the role for you: **We provide a train pass for all Parking Attendants working on our GTR...


  • Luton, Luton, United Kingdom Interface Recruitment UK Full time

    About Us: IT Service Delivery ManagerAt Interface Recruitment UK, we are seeking an experienced IT Service Delivery Manager to join our team. As a senior member of our team, you will be responsible for managing the delivery of IT services to our clients, including network infrastructure design and configuration, cloud service management, and Microsoft Active...


  • Luton, United Kingdom Air Culinaire Worldwide Full time

    **Key Responsibilities of the role**: - Delivering and collection of goods - Clear & concise communication with our Operations Team - Providing outstanding levels of customer service - Adhere to the procedures put in place in regards to the CAA regulations. - Complete all documentation relating to the CAA regulation **Job Types**: Full-time,...


  • Luton, Luton, United Kingdom NHS Full time

    As a Senior Service Manager at Bedfordshire Hospitals NHS Foundation Trust, you will play a key role in providing visible operational leadership to the relevant clinical specialties.Main ResponsibilitiesLead and motivate staff within the relevant clinical specialty to deliver high-quality services to patients.Ensure efficient organization of clinical and...


  • Luton, Luton, United Kingdom Rise Technical Recruitment Full time

    Rise Technical Recruitment is seeking a highly motivated Lighting and Signals Delivery Manager to join our team in Luton. As a Lighting and Signals Delivery Manager, you will be responsible for managing inventories of all ATS and UTC sites and equipment to enable maintenance and upgrades to take place in a planned order of priority.This is an excellent...


  • Luton, Luton, United Kingdom Ball Aerospace Full time

    Job DescriptionWe are seeking a talented Global Process & Technology Leader to play a critical role in the strategic management and delivery of business services, global process management, technology product management, and data domain management.This role partners closely with Ball's global business leadership to ensure alignment with company strategic...


  • Luton, United Kingdom The Delivery Group Full time

    We currently have a brilliant opportunity for an experienced, successful, energetic and entrepreneurial International E-commerce Business Development Manager to join our fast-growing team at The Delivery Group. Overview of the role:We are seeking a dedicated and proactive Business Development Manager to join our successful and new business team. This...


  • Luton, United Kingdom The Delivery Group Full time

    We currently have a brilliant opportunity for an experienced, successful, energetic and entrepreneurial International E-commerce Business Development Manager to join our fast-growing team at The Delivery Group. Overview of the role:We are seeking a dedicated and proactive Business Development Manager to join our successful and new business team. This...


  • Luton, United Kingdom The Delivery Group Full time

    Job Description We currently have a brilliant opportunity for an experienced, successful, energetic and entrepreneurial International E-commerce Business Development Manager to join our fast-growing team at The Delivery Group.   Overview of the role: We are seeking a dedicated and proactive Business Development Manager to join our successful and new...


  • Luton, United Kingdom The Delivery Group Full time

    We currently have a brilliant opportunity for an experienced, successful, energetic and entrepreneurial International E-commerce Business Development Manager to join our fast-growing team at The Delivery Group. Overview of the role:We are seeking a dedicated and proactive Business Development Manager to join our successful and new business team. This...

  • Car Park Attendant

    9 months ago


    Luton, United Kingdom Thurlow Nunn Full time

    We are currently recruiting a Car Park Attendant at our Luton branch to ensure the car park is organised and tidy at all times. You will greet all customers as they enter the car park and assist them in parking their vehicles. You will also support the Sales and Service departments with the movement of vehicles both on and off site as required. You will be...

  • Delivery Driver

    7 months ago


    Luton, United Kingdom Sjmnines ltd Full time

    Self employed delivery drivers to deliver and install white goods for one of the largest u.k online electrical retailers. Average hourly rate is £13 over 4-5 days worked daily bonus available You will be working in 2 person teams No day is the same Excellent customer service skills and smart appearance is a must Van and fuel provided Heavy lifting is...


  • Luton, Luton, United Kingdom The Delivery Group Full time

    We're seeking a driven and ambitious Business Development Manager to spearhead the growth of our ETrak product in the international market place.This role will be instrumental in shaping the company's growth by identifying new opportunities through lead generation and face-to-face prospect meetings.The ideal candidate will have a proven track record of...

  • Delivery Driver

    7 months ago


    Luton, United Kingdom SM Trans Logistics LTD Full time

    **Driven Deliveries** SM TRANS LOGISTICS is a driver company located in London offering professional parcel collection and delivery services in the shortest time. Providing outstanding customer service for many years, SM TRANS LOGISTICS offers safe and discreet delivery services to all our customers. We offer up to 6 days of work per week! Before...


  • Luton, United Kingdom APCOA PARKING (UK) LTD Full time

    **The Role**: **Office Receptionist /Administrator - Luton Airport - Full Time or part-time considered - 30 - 40 Hours Per Week - £26,013.31 Per Annum (pro-rata for part-time)** Are you a team player? Are you an organised individual? Do you have great communication skills? If you answered yes, then this may be an exciting opportunity for you to join our...


  • Luton, United Kingdom Synergy CRS Full time

    Delivery Driver **Job description** Our client is currently recruiting an experienced delivery drivers in Letchworth. Working for an internationally recognised company, you will delivering critical medication to pharmacies. please call Orhan on 07563030402 for immediate interviews. starting each day between 05.30am to 07.30 am 5 and a half days a week....