Continuous Improvement Specialist
2 weeks ago
If working with one of the largest commercial insurers in the world appeals, then we would love to hear from you
The Continuous Improvement Lead role sits within the EMEA Claims PMO function. The overall purpose of the PMO function is to coordinate and support successful project delivery within the organisation, through strong governance framework which encourages collaboration, standardisation, and best practice and to continually review and support strategy of continuous improvement across the claims function in EMEA.
The Continuous Improvement Lead is highly competent as a process manager and uses a variety of skills such as project design, leadership, and management to ensure performance and process development. The person in this position is responsible for using appropriate methodologies to drive continuous improvement initiatives and operational excellence. This role is involved in planning, scheduling, and implementing continuous improvement activities.
The purpose is to analyse current processes to find opportunities for improvements which will optimise the organisational performance. The Continuous Improvement Lead will be responsible for the identification of opportunity, making and implementing changes and sustaining improvements.
The Continuous Improvement Lead role will develop strong relationships with a broad range of key stakeholders to ensure effective support of strategic planning, financial analysis, stage gate reviews/sign off.
Key responsibilities:
Seeing opportunities for operational improvement, waste removal, and cost reduction Planning, facilitating, and driving continuous improvement using Lean Six Sigma tools. Teaching, leading, and coaching Lean Six Sigma tools and methodology. Working to continuously improve processes. Clearly defining program objectives and scope Evaluating and prioritising potential improvements based on gains and required effort. Securing employee commitment for proactive change management Establishing a clear and well-articulated implementation plan Establishing criteria for the project’s success and preparing a sound statement of constraints/limiting factors Appropriately implementing principles of governance Conducting detailed analysis of the current situation that accurately describes the issues Specifying deliverables, outcome indicators, and performance-measured indicators Identifying available resources (for example, people, material, and finances) Mapping out in detail the desired situation Clearly defining methodology Accurately analysing options including impact and feasibility Specifying obstacles and ways to overcome them through continuous improvement. Regularly supervising the implementation of solutions to achieve objectives and expected benefits.Requirements & Experience:
Proven track record in the delivery of business process change initiatives Proficient in Change Management Proficient in Lean Six Sigma and/or similar methodology Experience in Root Cause Analysis Experience in Value Stream Mapping Proven ability to work in high paced and changing environments. Demonstrated success in dealing with ambiguity, proven ability to communicate at all levels, including senior executive level, outstanding facilitation, problem resolution, cross-group collaboration and organisational agility skills. Proven experience of stakeholder management Advanced knowledge of Claims function. Ability to connect with all levels within the organisation. Excellent written and oral communication skills. Flexibility and diplomacy when dealing with staff and coworkers Ability to make decisions as well as influence decision-making. Project management experience Customer service experienceWe offer in return
Competitive salary & pension scheme, annual bonus scheme, 25 days annual leave plus ability to purchase 5 additional days, Private Medical cover, Employee Share Purchase Plan, Life Assurance, Subsidised gym membership, Comprehensive Learning & development offerings. Employee resource groups, Networking, mentoring & development opportunities, 1 day annual Charitable leave, Cycle to work scheme, Active Sports & social committee, Employee Assistance programIntegrity. Client focus. Respect. Excellence. Teamwork
Our core values dictate how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and supportive.
Diversity & Inclusion. At Chubb we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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