HCA - Ophthalmology Outpatients
7 months ago
PREVIOUS APPLICANTS NEED NOT APPLY
An exciting development opportunity has arisen for the appointment of a band 2 healthcare assistant for Ophthalmology services at ELHT.
We can offer you an interesting career, where you will always be supported and appreciated. You will be working with a talented group of dedicated decision makers, and you can expect a personalised induction and orientation package with excellent personal development plans supported by our services designated practice education facilitator.
Our behaviour framework
We’re looking for people who want to make a positive difference. You’ll make it happen by taking responsibility, building trust and respect and working together to deliver excellence to our service users. Where we can, we also like to keep things simple so that we all contribute to making ELHT an effective, positive and rewarding place to work
So, if you are a confident, well-organised individual who thrives in a busy and continually transforming clinical environment then we would like to hear from you.
Main duties of the job
You will support all our ophthalmology services cross site as required and we encourage rotational working through all our service departments from outpatients to day case to provide you with development opportunities and experience.
Outpatient services - Responsible for providing a range of support to specialist services within ophthalmic outpatient’s clinics and chaperone duties to support our patients and clinicians, conducting various visual assessments, and supporting our nurse led injection clinics.
Day case unit & emergency eye clinic - preparation of patients for surgery, and discharges from the department with a holistic approach to care; ensuring patients receive safe, personal and effective care throughout their stay and act as the patients’ advocate.
You need to be able to demonstrate good, effective communication skills, be a caring and hardworking professional individual and be committed to working in a busy and often challenging environment and assist the team in delivering excellent patient care.
Good time management skills are essential, as is the ability to prioritise your workload.
You will participate in service improvements and attend relevant meetings.
Working for our organisation
Established in 2003 East Lancashire Hospitals NHS Trust is a large integrated health care organisation providing high quality acute secondary healthcare for the people of East Lancashire and Blackburn with Darwen.
Our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 700,000 patients a year from the most serious of emergencies to planned operations and procedures. We employ over 8,000 staff, many of whom are internationally renowned and have won awards for their work and achievements.
Our Ophthalmology services are spread across three main sites, the Royal Blackburn and Burnley general hospitals and the St Peters centre Burnley. We also run a peripheral clinic based at Clitheroe community hospital. Our day case services are situated on the Fairhurst wing at the Burnley general hospital site.
Our outpatient services run Monday to Friday 8am till 17.00 / 18.00
There is opportunity to offer flexible working arrangements where services allow.
Detailed job description and main responsibilities
To deliver SAFE, PERSONAL and EFFECTIVE patient care on a daily basis.
Responsible for providing a range of support to our specialist services within ophthalmic outpatient’s clinics, day case and emergency eye clinic when required.
To support the productive operation of the clinic environment by undertaking a range of non-clinical activities which contribute to the maintenance of a safe and clean environment.
Ability to demonstrate the Trust Values, Behaviours and Attitudes at all times
Person specification essential and desirable Essential criteria- English language, and maths GCSE level 4 or above or equivalent
- Proven ability to work in a team and be supportive of team members
- Clear and accurate record keeping, written and verbal skills.
- Able to prioritise work load.
- Willingness to undertake future self-development and for service need.
- Maintain confidentiality & act professionally.
- Ability to work with change and have a flexible attitude.
- Ability to work within and be an effective member of a team.
- Demonstrate a compassionate / sensitive approach to speaking to colleagues, staff and patients.
- To be enthusiastic, sensitive and flexible to the needs of the general public and their changing needs
- Have full dexterity and mobility to manage safer facilitating of patients, equipment, and health case records service health case records in the departments for multiple services.
- Awareness of Health & Safety in office environment
- Ability to work flexibly across sites when service need demands
- Experience of dealing with flexibility within a service in a positive way.
- Able to work with minimal supervision and use own initiative.
- Completion of ELHT care certificate
- NVQ level ll in care or equivalent or willing to undertake
- Experience in outpatients is not essential as full training would be provided.
- Previous experience in a health care setting.
- Ability to coach/support others.
