IT Support Technician

1 month ago

Ripley, United Kingdom Forbo Movement Systems Full time
Key responsibilities for the position include:
Support
Provide e-mail, telephone and remote support to UK /IE users with IT issues Provide on-site support as required at all UK sites, this will include sites visits at least quarterly Ensure all user issues / requests are logged on internal systems, monitor and completed to resolution Assisting with telephony migrations to Teams telephony Testing and implementation of new services Day to day user requests with users in factory, office and sales environment Operations
Install and maintain user devices and software ensuring maximum availability Ensure devices are compliant with all internal controls Carry out network maintenance functions Maintain network system access profiles Maintain documentation to ensure UK team members and users have resources to resolve issues Ensure backups are completed and recovery procedures understood Windows 10 migrations to Windows 11 Working with Azure/Vmware Projects
Initiate and / or provide management and support for internal and external generated IT related site improvement projects at UK sites The successful person must have:
Previous experience of working in an IT support role predominately in a Microsoft environment with a good understanding of Microsoft Windows 10/11 Ability to support Microsoft 365 suite of products (Office, OneDrive, SharePoint and Teams) and IT security products, such as Microsoft Defender A basic knowledge of Active Directory, maintaining users and groups and basic VMware knowledge A good working knowledge of networking equipment and network technology A basic knowledge of Azure and cloud technologies Ability to focus on customer needs and satisfaction, providing a good level of customer service Excellent interpersonal skills to establish good working relationships with the ability to communicate on a technical and non-technical level to all levels of organization Be self-motivated and able to work independently on tasks and projects whilst adapting and learning new technologies to stay up to date Ability to travel to all UK sites

To apply, please forward on a cover letter explaining how you meet the above requirement along with a current CV detailing your current & expected salary/benefits package to Sarah Booth/Michelle Hyde, HR Administrators (Ripley site)

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