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Customer Service Advisor

3 months ago

Sleaford, United Kingdom NRS Healthcare Full time

This isn't your ordinary Customer Service Advisor role.

Are you someone who is passionate about how we care for the most vulnerable people in society?

Our Community Service Centre in Sleaford is currently looking for a new Customer Service Advisor to join our friendly team to provide customer service to our Wheelchair Services service users.

We are looking for highly motivated individuals who can help us in our mission to improve people’s quality of life and independence every day. Our services allow people to remain in their homes, preventing the need for them to stay in hospital for any longer than is necessary, allowing the NHS to deliver frontline care where it is needed most.

Our Customer Service Advisors are a pivotal part of the success of the service we provide. From arranging deliveries and collections of equipment with service users to answering inbound calls from Service Users and Occupational Therapists, your role as a Customer Service Advisor will be varied.

You will need an excellent telephone manner, have the ability to empathise with our service users and be methodical in your approach to work, ensuring tasks are completed. With excellent organisational skills, you'll also be someone used to inputting and updating system information in line with our processes.

As well as assisting Service Users, you will also liaise with internal and external parties to ensure the service runs smoothly.

This role requires strong computer skills and previous experience in customer service roles.

This role will provide support to our Lincolnshire Wheelchair services team, as we provide our services across Lincolnshire.

Most importantly, you'll have the necessary care and compassion required to ensure our Service runs smoothly, so our Service users receive the best possible customer service.

We offer competitive salaries, full training and development for your role, as well as a wide range of benefits.
Some of these include:

  • 33 days annual holiday inclusive of bank holidays (rising 1 day per year after 3 years to a maximum of 38 days)
  • Comprehensive sick pay scheme
  • Pension Scheme and Life Assurance
  • Exclusive employee discounts, savings and competitions
  • Bike to work scheme
  • Free Parking
  • Employee Assistance programme