Pharmacy Technician – Governance and Controlled Drugs

3 weeks ago

Ipswich, United Kingdom East Suffolk and North Essex NHS Foundation Trust Full time

Job overview

Do you want be involved in admin and dispatch office duties within a pharmacy manufacturing unit which prepares pharmaceutical products? Do you want the opportunity for continued professional development?

We have an exciting opportunity for a Pharmacy Manufacturing Administrative and Dispatch Support Officer to join our Pharmacy Technical Services Department at Ipswich Hospital, hours per week (worked Monday – Friday, days are negotiable, however one day must be Friday). Based in our Pharmacy Manufacturing Unit you will assist the team with administration and dispatch, providing service and support to customers.

The department manufactures and supplies a range of pharmaceutical products and provides quality and technical support to the Pharmacy Department, Trust and external customers.

You will be integral in providing support to Customer Service and Dispatch Lead and maintaining an efficient service including processing customer orders, responding to customer queries, preparing products for dispatch, maintaining the filing system and liaising with stakeholders. You will also provide admin and secretarial support to senior pharmacy staff members and to the Pharmacy Technical Service as a whole.

You will work in a busy office, working as part of a team and independently, to manage the workload despite regular interruptions.

We are committed to providing you with a supportive environment with opportunities for training and personal development.

Main duties of the job

Provide efficient administrative, dispatch and secretarial support to PMU team leads and the wider Pharmacy Technical Services department. For this role, you will be required to lift and handle potentially heavy boxes and stand for long periods Communicate effectively with colleagues, managers and other healthcare professionals either in person, in written format or by email in a professional and courteous manner. Follow guidance and instruction from senior staff, questioning when necessary to clarify information. Follow administrative standard operating procedures (SOP) available on the Quality Management system and Trust intranet. Assist line manager with internal SOP reviews including creating and amending SOP’s as required. Assist with data collection and inputting of data onto databases and documents Assist with the worksheet and label generation and their subsequent periodic review Receipting and review of external invoices Arrange meetings – internal and external to the department, as required. Liaise with internal and external customers regarding order status and product queries Liaise with Customer Services and Dispatch Lead regarding stock discrepancies and corrective actions. To process customer orders from a signed requisition and pick and pack the stock for dispatch to the customer using good manual handling techniques

Working for our organisation

We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients’ own homes. 

We are the largest NHS organisation in East Anglia, employing more than 12,000 staff. 

We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options. 

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services. 

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.

We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what’s widely regarded as the world’s best EPR system to ESNEFT, transforming life in hospital for staff and patients. 

If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.

Find out about living and working here -

Detailed job description and main responsibilities

For full details of the responsibilities and duties of this role please see the attached job description. 

Person specification

Experience

Essential criteria

Previous admin experience Fully proficient using MS Office Work within a team Communicating with a range of stakeholders Customer service experience

Desirable criteria

Previous NHS experience Administrative qualification

Qualifications

Essential criteria

Minimum 4 GCSEs (or equivalent) including Maths & English grade C or above

Desirable criteria

Pharmacy NVQ 2 ICT qualification (or equivalent)

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