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Admin Team Coordinator

2 months ago

Coventry, United Kingdom Coventry and Warwickshire Partnership Trust Full time

Job summary

A dmin Team Coordinator for Community Mental Health Team

Permanent, Full-time post based at Swanswell Point, Coventry

Coventry and Warwickshire Partnership NHS Trust has an exciting opportunity now available and we are looking for an enthusiastic, dynamic individual to line manage and co-ordinate the administrative staff functions within the Community Metal Health Team in Swanswell Point. You will need to be self-motivated with excellent communication and organisational skills to apply for the role of Admin Team Coordinator based at Swanswell Point, Coventry.

Main duties of the job

The post holder will need to provide oversight to the roles of the administrative staff in the provision of a comprehensive administration & data co-ordination support service, supporting the Senior Admin Lead.

You will be acutely aware of maintaining confidentiality and you will be used to managing many competing priorities on a daily basis. We are looking for individuals with a positive approach to change who are supportive of service improvements.

About us

At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.

We put 'people at our heart'; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.

These include:

generous annual leave entitlement which increases during your time with us excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes wellbeing support, including an in-house counselling service, external helpline and more staff networks and support groups

We're always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.

Job description

Job responsibilities

The role is pivotal in line managing admin support across the site; therefore it is essential you have previous experience of line managing staff and you also need to be competent in delivering advice and support to staff. You will be expected to use your own initiative and able to work unsupervised, undertaking specific project work as necessary. You will be expected to plan and manage a range of complex duties, organise own work and that of others to meet deadlines and respond professionally to enquires both internally and externally to the organisation.

You must be able to build effective working relationships, be approachable and accessible to support the Senior Admin Lead in terms of effective management/use of admin support, buildings and the provision of services from them.

This is an excellent career development opportunity for a self-motivated and enthusiastic individual who wishes to pursue a management career in the NHS.

Person Specification

Qualifications

Essential

Good General Education (eg. GCSE English and Maths A-C) QCF Business Administration Level 3 or equivalent qualification / experience/ willing to work towards completion of this QCF Customer Service Level 3 or equivalent qualification / experience/ willing to work towards completion of this QCF Team Leading Level 2 / First Line Management Level 3 or equivalent qualification / experience/ willing to work towards completion of this

Knowledge and Skills

Essential

Articulate with excellent communication / customer care skills both written and verbal demonstrating sympathy and compassion Advanced keyboard / IT skills Ability to manage and prioritise own and other's workload and use own initiative Ability to work autonomously Excellent organisation skills and ability to multitask Excellent time management skills ability to prioritise conflicting demands in order to meet deadlines Excellent knowledge and understanding of reception / office procedures Ability to take and transcribe notes of meetings in a timely manner Ability to establish and maintain relevant recording and information systems Ability to problem solve and deal professionally with complaints Understand confidentiality and apply the principles in every day working practice

Experience

Essential

Competent working with a range of Microsoft Office packages (eg. Word, Excel, Outlook, PowerPoint and Access) Experience of working in a busy office / customer care environment Experience of working in a supervisory role and delegating work

Personal Attributes

Essential

Work effectively and flexibly as part of a team to meet the needs of the services Confident in dealing with people at all levels Ability to travel to multiple sites