Medical Receptionist

Job summary

We are looking to recruit a part time medical receptionist to join our busy yet supportive and friendly practice. The ideal candidate will have experience of working in general practice and of the EMIS system as well as flexibility to offer cover for colleagues annual leave and sickness.

Main duties of the job

To process incoming and outgoing telephone calls, ensuring that callers are answered promptly, courteously.

To care navigate calls to use available resources appropriately.

To receive and direct patients and visitors to the practice promptly and courteously

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

To work closely with the other reception staff to ensure the smooth running of reception and efficient delivery of services to the patients

To book appointments and contact patients when required

To complete patient-related tasks in a timely manner

To register new patients, and process information such as change of address

To process repeat prescription requests

About us

We have a list size of 9000 patients and are based in semi-rural Rossendale. We are an organised, forward thinking practice with a team consisting of GPs, Practice Nurses, HCAs, PA, Physio, reception teams and maintenance team. This is a very busyenvironment to work in with a constant demand for appointments, but you will beworking with a great team of people who will support you along the way.

Job description

Job responsibilities

To process incoming and outgoing telephone calls, ensuring that callers are answered courteously, promptly and clearly and that accurate messages are always passed to the appropriate person

· To receive and direct patients and visitors to the practice promptly and courteously

· Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

· To work closely with the other reception staff to ensure the smooth running of reception and efficient delivery of services to the patients

· To book appointments and contact patients when required

· To complete patient-related tasks in a timely manner

· To register new patients, and process information such as change of address.

To be willing to learn other admin functions in practice as required. 

· To process repeat prescription requests

· To be responsible for the opening and closing of the practice

Person Specification

Qualifications

Essential

Numerate and Literate preferably to level 2

Experience

Essential

Experience of a public/customer facing role. Able to communicate well verbally and in writing. Excellent interpersonal skills. Flexible Resillient Supportive Self motivated

Desirable

Experience of working in general practice. Experience of working with the emis system

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